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New customer - wifi won't connect

Posts: 1
Registered: ‎10-07-2019

New customer - wifi won't connect

Hi, we had our broadband installed yesterday morning and were reported that everything is working fine. However when we try to connect any device to the Wi-Fi it asks us to sign in and takes us to our IP address page. I have checked and everything is showing as it should be and that my device is connected but I still can't get beyond 'sign into Wi-Fi network'

Any advice?
Plusnet Help Team
Plusnet Help Team
Posts: 19,716
Thanks: 6,674
Fixes: 1,102
Registered: ‎21-04-2017

Re: New customer - wifi won't connect

Thanks for reaching out. I'm sorry to see you're not able to connect to the internet.

Could you try a factory reset of your router by pushing a paperclip into the reset pinhole at the back for 20 seconds? If you're still unable to connect after 5 to 10 minutes, I'd then try following the below steps:

1. Open an internet browser and type into the address bar
2. Press the 'Enter' or 'Return' key
3. Click on 'Advanced Settings'
4. Enter the admin password, which is on the back of the router
5. Click on 'OK'
6. Click on 'Continue to Advanced Settings'
7. Click on 'Broadband'
8. Click on 'Disconnect' if necessary
9. Enter your broadband username, which is in the format of
10. Enter your broadband password, which is your account password
11. Click on 'Connect'

Let us know how this goes.



Ignore the above, I've given things a kick this side and it looks like you're up and running now Smiley


If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team