New customer - wifi won't connect
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New customer - wifi won't connect
10-07-2019 7:45 AM
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Any advice?
Re: New customer - wifi won't connect
10-07-2019 9:56 AM - edited 10-07-2019 9:57 AM
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Thanks for reaching out. I'm sorry to see you're not able to connect to the internet.
Could you try a factory reset of your router by pushing a paperclip into the reset pinhole at the back for 20 seconds? If you're still unable to connect after 5 to 10 minutes, I'd then try following the below steps:
1. Open an internet browser and type http://192.168.1.254 into the address bar
2. Press the 'Enter' or 'Return' key
3. Click on 'Advanced Settings'
4. Enter the admin password, which is on the back of the router
5. Click on 'OK'
6. Click on 'Continue to Advanced Settings'
7. Click on 'Broadband'
8. Click on 'Disconnect' if necessary
9. Enter your broadband username, which is in the format of yourusername@plusdsl.net
10. Enter your broadband password, which is your account password
11. Click on 'Connect'
Let us know how this goes.
[edit]
Ignore the above, I've given things a kick this side and it looks like you're up and running now
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