New customer - username not valid on router
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- New customer - username not valid on router
New customer - username not valid on router
16-04-2018 7:32 PM
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Re: New customer - username not valid on router
16-04-2018 8:21 PM
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Hi there.
Can you try changing your account password here then reconnect using the username in the format of yourusername@plusdsl.net and the password as your newly created one?
If that doesn't work can you send me a PM with your routers serial number and MAC address (From the label at the bottom)?
Re: New customer - username not valid on router
17-04-2018 3:30 PM
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Thanks for your PM.
From what I can see your router connected late last night but it's back off again now:
Our tests are flagging a potential problem, so I've raised this with our suppliers now.
We should know more within 1-3 working days and we'll update you via this ticket.
Apologies for any inconvenience caused.
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- New customer - username not valid on router