New customer, terrible speeds π‘
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- New customer, terrible speeds π‘
New customer, terrible speeds π‘
β06-03-2017 7:50 PM
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Re: New customer, terrible speeds π‘
β07-03-2017 12:30 AM
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Hi there,
I've had various issues before and slowly i've managed to overcome them and now things are okay.
For the first few days, i have noticed i had some inconsistency in speed, but it shouldn't be too dramatic. The reason my internet was terribly slow was mainly due to interference and the hub one's inability to filter through it. It claims that it can do this for you, but it's not brilliant at it, just like it's relative the BT hub 5. What i done was log in to the router and split the 2.4 ghz signal and 5ghz signal. This made a massive difference straight away. I also ran tests to see what wireless channel was best in my house and changed it which also made a difference. But the thing that made the most difference was changing the cheap flat adsl cable for a cat 6 one. This eliminated so much interference. Relying on a cheap little lead to transfer a high amount of broadband is a big no no for some people. Have a look at this guys videos, watching them has helped me a lot and now my speed is fantastic.
https://www.youtube.com/watch?v=d_wBm-fP0MM&t=926s
Re: New customer, terrible speeds π‘
β07-03-2017 2:01 PM
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Can you let me know what results you're getting from a speedtest now please?
I have noticed that your upload speed is a lot lower than we'd expect, if you do continue to have issues please report this at https://faults.plus.net
Re: New customer, terrible speeds π‘
β07-03-2017 8:47 PM
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Re: New customer, terrible speeds π‘
β07-03-2017 9:13 PM
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If its a fibre circuit you don't need to wait 10 days.
Can you log on to your router and let us know the details on the help desk tab - be sure to hide the username/password and other personal info.
Also what are your anticipated speeds on dsl checker?
Re: New customer, terrible speeds π‘
on β07-03-2017 10:17 PM - last edited on β08-03-2017 11:15 AM by Mav
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Thanks for replying here's the info.
Moderator's note by Mike (Mav): Personal information removed from a public forum and image size reduced.
Re: New customer, terrible speeds π‘
on β07-03-2017 10:19 PM - last edited on β08-03-2017 11:16 AM by Mav
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And router help desk screen.
Moderator's note by Mike (Mav): Personal information removed from a public forum and image size reduced.
Re: New customer, terrible speeds π‘
β07-03-2017 10:45 PM
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Those could be better, are you testing wired or WiFi?
Also do you have the latest VDSL master socket. and have you tested from the test socket in the master socket? This will help eliminate any internal wiring problems?
Re: New customer, terrible speeds π‘
β07-03-2017 11:00 PM
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Re: New customer, terrible speeds π‘
β07-03-2017 11:30 PM
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And the answer to the first question?
Re: New customer, terrible speeds π‘
β07-03-2017 11:39 PM
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- New customer, terrible speeds π‘