New customer - solid orange light, orange b, no internet
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- New customer - solid orange light, orange b, no in...
New customer - solid orange light, orange b, no internet
02-06-2018 5:49 PM - edited 02-06-2018 5:52 PM
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Re: New customer - solid orange light, orange b, no internet
04-06-2018 9:40 AM
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Welcome to our community forums @victor1988mo, sorry to hear you're experiencing connection issues.
Initial tests aren't flagging up any issues and signs do seem to point to a potential authentication issue as you've said. However as you've already been through steps to try and resolve this and you're still experiencing problems, please could you report this issue over at https://faults.plus.net so we can get this raised for further investigation by our suppliers.
Once you've done this, if you let us know here we'll make sure that's picked up and in hand with our suppliers as soon as possible for you.
Thanks.
Re: New customer - solid orange light, orange b, no internet
04-06-2018 7:14 PM
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I have reported the issue as per your suggestion. Please look into it asap as we have been out of internet for almost a week now and it's causing all sorts of inconveniences.
Re: New customer - solid orange light, orange b, no internet
05-06-2018 9:58 AM
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Hi,
I have looked into this issue and tested your circuit again.
Please view the additional information I have placed on this ticket on your account and reply to it with the requested information.
Kind Regards,
Re: New customer - solid orange light, orange b, no internet
07-06-2018 7:28 PM
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Re: New customer - solid orange light, orange b, no internet
07-06-2018 7:59 PM
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Sorry to hear this.
Unfortunately the ports in the cabinet are faulty and there are none spare at this moment in time so a task has been raised to get new ports
We'll update you when we know more
Re: New customer - solid orange light, orange b, no internet
07-06-2018 8:22 PM
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Re: New customer - solid orange light, orange b, no internet
08-06-2018 9:30 AM
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Hi there. I'm afraid that escalations don't really help these kind of problems.
From checking the fault report with our suppliers, I can see that this is expected to be resolved on Monday but due to the work involved it's just estimated.
Re: New customer - solid orange light, orange b, no internet
11-06-2018 6:15 PM
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Re: New customer - solid orange light, orange b, no internet
11-06-2018 6:24 PM
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Re: New customer - solid orange light, orange b, no internet
12-06-2018 2:51 PM
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I've checked your fault report and I can see our suppliers are wanting us to arrange another engineer visit with you to further investigate this.
I've added an update to your ticket 176008252 which you can view and reply to from here
Re: New customer - solid orange light, orange b, no internet
12-06-2018 5:37 PM
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Re: New customer - solid orange light, orange b, no internet
12-06-2018 5:45 PM
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Our suppliers have advised that they've detected a possible bridge tap on your internal wiring.
To rule out your wiring affecting your connection can you try the steps here letting us know how you get on?
Re: New customer - solid orange light, orange b, no internet
12-06-2018 7:04 PM - edited 12-06-2018 7:11 PM
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I also recieved two text messages at exactly the same time. One saying the appointment of an engineering visit is confirmed for tomorrow between 8am-1am. Another one saying it has been cancelled because your supplier is going to investigate further. So is an engineering coming or not? I am even more confused with what is going on now?
Re: New customer - solid orange light, orange b, no internet
12-06-2018 7:22 PM
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Thanks for trying that.
As the systems we use weren't booking the appointment in correctly I've contacted our suppliers and they've booked the engineer visit in for tomorrow morning for you.
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- Plusnet Community
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- Help with my Plusnet services
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- New customer - solid orange light, orange b, no in...