New customer, slow speeds, sync speeds doesn't match actual speeds test
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New customer, slow speeds, sync speeds doesn't match actual speeds test
18-02-2021 7:39 PM - edited 18-02-2021 7:48 PM
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Very slow speeds doesn't match what minimum has been promised , actual speeds test doesn't match Sync speeds , testing via. Ethernet cable (images attached)
Actual speed tests are very variable :- from 9 Mbps- 35 Mbps
Sync speed - 56.48 Mbps
I am on static IP
Broad band service details
Your broadband service
- Product: Unlimited Fibre Extra
- Estimated Download Range: 60 - 72Mbps
- Estimated Upload Range: 17 - 18Mbps
- Minimum Guaranteed Speed: 54.6Mbps
- Current Line Speed (Download): 54.8Mbps
Re: New customer, slow speeds, sync speeds doesn't match actual speeds test
19-02-2021 3:30 PM
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Hi there @sks
Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net
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