New customer - self install options?
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New customer - self install options?
13-10-2014 2:44 PM
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I've just signed up to Plusnet (FTTC);
From what I read in the forums, it should now be possible to self-install a new FTTC connection (i.e. no engineer visit required).
This would apparently be possible by using a third-party VDSL modem/router (other forum users have reported success with various models), and suitable VDSL filters where needed.
Currently I am considering the Billion 8800NL: http://www.billion.uk.com/product/vdsl/8800NL.htm
Can anyone confirm if this is possible? My plan was to use the self-install option, since this would be more convenient, and only request an engineer callout if there are any problems (which I am not expecting, as the process for self-install seems quite straight forward).
Thanks
Alex.
Re: New customer - self install options?
13-10-2014 3:05 PM
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Re: New customer - self install options?
13-10-2014 3:15 PM
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Having said that, you are quite free to use whatever hardware you so desire after the initial install as long as it works with the connection type and you have it set up properly, though if you do so and you have problems then customer support may have a harder time helping you than if you were on the supplied hardware.
Re: New customer - self install options?
13-10-2014 3:19 PM
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I realise the engineer will still need to go to the local street cabinet, but I wasn't counting this as a home visit;
I was under the impression that an actual home visit wouldn't be necessary, if the customer is able to provide all of the required equipment themselves...
Thanks,
Re: New customer - self install options?
13-10-2014 3:20 PM
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Quote from: Method0ne Even were Plusnet to offer a self-install option, the line would have to have been previously FTTC enabled and initialised, this requires an engineer visit as it needs cabinet access to do so.
self-installs don't require an engineer visit to the premises though - this is how sky and bt do it.
they just send out the router and the customer still has to use filters.
Re: New customer - self install options?
13-10-2014 3:21 PM
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Quote from: alzadude Apologies I should have been more clear in my question;
I realise the engineer will still need to go to the local street cabinet, but I wasn't counting this as a home visit;
I was under the impression that an actual home visit wouldn't be necessary, if the customer is able to provide all of the required equipment themselves...
Thanks,
no, as previously stated, plusnet do not offer a self-install option, so an engineer WILL be required to visit your premises to install the openreach modem and change the faceplate.
Re: New customer - self install options?
13-10-2014 3:35 PM
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1) Plusnet has to pay BT for installing equipment that will just be immediately disconnected and replaced with the customer's own, once the engineer has left?
2) The customer is unnecessarily inconvenienced by the home visit, which is not strictly technically necessary any more (since other ISP's are giving the option, and compatible VDSL routers are available)?
Bizarre...
Re: New customer - self install options?
13-10-2014 3:40 PM
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2) as stated, plusnet do not currently offer a self-install option (just like the majority of ISPs). only a few ISPs offer a self install.
not sure how many times the statement can be re-worded.... plusnet do not currently offer a self-install product.
however it should be noted that the ISPs that do offer a self install insist that you use their supplied router. plusnet make no such stipulation.
Re: New customer - self install options?
13-10-2014 3:42 PM
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I believe that this is worth the "inconvenience" of 5 minutes with the engineer at your home.
Re: New customer - self install options?
13-10-2014 3:48 PM
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I wonder if there will ever be a self-install faceplate option?
Re: New customer - self install options?
13-10-2014 3:50 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: New customer - self install options?
13-10-2014 3:59 PM
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Re: New customer - self install options?
13-10-2014 4:02 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: New customer - self install options?
13-10-2014 4:11 PM
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Quote The only observed difference between a Mk 2 and a Mk 3 is in the toroidal wound common-mode (rejection) filter. The Mk 3 has a significant increase in the number of turns of the windings. Everything else is identical.
Re: New customer - self install options?
13-10-2014 4:29 PM
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