New customer - poor speed
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New customer - poor speed
09-03-2016 4:57 PM
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My phone service switched to Plusnet on Thursday 3rd around 1pm, the broadband service didnt activate until 5am on Friday 4th. At 5.26am I did a speedtest on my mobile and got a download speed of 40.51Mbps, upload of 11.90Mbps and a ping if 19ms. A minute later I tested again as for some reason the speedtest used a server in London despite me being in Derby so I manually changed to a Nottingham server and got 51.73Mbps down, 17.62Mbps up and a ping of 30. Since then I have had a high of only 20Mbps and am currently getting 8.72Mbps down according to BT Wholesale. I have looked at the router stats and they state "Downstream: 64.88 Mbps Upstream: 19.53 Mbps" so why is there such a difference between what the router is saying and what I am actually receiving. As it stands I am getting half the speed I was getting on Sky and less than a third of what I was estimated to get by Plusnet. I know I am still within the mystical first 10 days but I have never had an issue like this before.
Re: New customer - poor speed
09-03-2016 5:02 PM
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If not correct, phone/chat with Plusnet and get them to increase it.
Once correct (or if correct now), log onto the router, click "disconnect", wait a minute and then click "connect"
Try speed tests again, preferably using wired connection to the router.
Re: New customer - poor speed
09-03-2016 5:06 PM
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Quote Estimated line speed:
78Mb (This may vary between 59.5Mb and 78.1Mb) - Checked on 2016-02-17 13:43:09
Current line speed:
21 Mb
I have tried speedtests after a restart (electricity went so thought why not test now) via my pc which is wired and no difference
Re: New customer - poor speed
09-03-2016 5:10 PM
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Re: New customer - poor speed
09-03-2016 5:23 PM
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Re: New customer - poor speed
09-03-2016 5:42 PM
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Re: New customer - poor speed
10-03-2016 12:44 PM
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Re: New customer - poor speed
10-03-2016 12:48 PM
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Re: New customer - poor speed
10-03-2016 1:15 PM
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Re: New customer - poor speed
10-03-2016 1:17 PM
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Re: New customer - poor speed
10-03-2016 4:16 PM
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At that speed how would you tell
Quote from: Chris my homeplugs don't slow down my 8Mbs connection.
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