New customer - no broadband

[#1]

I ordered a fibre + phone bundle and my phone switched this morning. Now I have no internet connection. The Hub One is connected up and displaying a fixed orange light.

How long will i have to wait for my fibre broadband, and will i get normal adsl broadband in the meantime?

At the moment i have nothing, which wasn't made clear would happen when i ordered.

[#2]

Hi there.

I've checked your fibre order and I can see it's due to go live today still, though it can take anytime up to midnight for the order to complete on our suppliers system and for your account to activate. We'll send you an email and text when it's ready.

Apologies for any inconvenience caused by the break in service.

[#3]

Thanks for your reply, it went live this morning. I was a day without internet so i think that's been taken account of in the billing. I'm getting the max speed i've paid for so all good.