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New customer high erratic pings

Saboo2035
Hooked
Posts: 9
Registered: 27-03-2015

New customer high erratic pings

Hello
I'm a new customer to plusnet on the fttc service. The speed is fine there is no problem there but the pings are high and erratic. I moved over from another fibre provider and my pings were fine (20ms interleaved  12ms without). So you can imagine my disappointment when I move to plusnet and I do a ping test on my p.c (CMD) and get a low of 46ms and a high of 140ms and that's pinging the plusnet portal. I have a wired connection and nothing has changed from my last service provider only changing to plusnet. Can someone please look into this for me please..
Thanks
Janice
6 REPLIES
Saboo2035
Hooked
Posts: 9
Registered: 27-03-2015

Re: New customer high erratic pings

No help then  Smiley
Saboo2035
Hooked
Posts: 9
Registered: 27-03-2015

Re: New customer high erratic pings

does any staff answer these things or should i just phone.
KatC
Grafter
Posts: 60
Registered: 16-02-2015

Re: New customer high erratic pings

Hi Saboo2035,
Welcome!  Smiley
Could you carry out a test for me please via the BT Speedtester so I can look into this further for you?
Saboo2035
Hooked
Posts: 9
Registered: 27-03-2015

Re: New customer high erratic pings

Hi
Thanks for your reply. I have already phoned customer service and opened a ticket. It's getting sorted. Sorry for wasting your time
Thanks
Janice.
KatC
Grafter
Posts: 60
Registered: 16-02-2015

Re: New customer high erratic pings

No problem. Hope you manage to get it sorted!
Saboo2035
Hooked
Posts: 9
Registered: 27-03-2015

Re: New customer high erratic pings

Cheers.  Smiley