New customer high erratic pings

[#1]

Hello
I'm a new customer to plusnet on the fttc service. The speed is fine there is no problem there but the pings are high and erratic. I moved over from another fibre provider and my pings were fine (20ms interleaved  12ms without). So you can imagine my disappointment when I move to plusnet and I do a ping test on my p.c (CMD) and get a low of 46ms and a high of 140ms and that's pinging the plusnet portal. I have a wired connection and nothing has changed from my last service provider only changing to plusnet. Can someone please look into this for me please..
Thanks
Janice

[#2]

No help then 

[#3]

does any staff answer these things or should i just phone.

[#4]

Hi Saboo2035,
Welcome! 
Could you carry out a test for me please via the BT Speedtester so I can look into this further for you?

[#5]

Hi
Thanks for your reply. I have already phoned customer service and opened a ticket. It's getting sorted. Sorry for wasting your time
Thanks
Janice.

[#6]

No problem. Hope you manage to get it sorted!

[#7]

Cheers.