New customer hardware question

[#1]

My broadband transfers to plus net on 15th December but haven’t received the hardware for the plus net fibre broadband connection yet and cannot get in contact with customer service

[#2]

Hi @Hudsonjames. The router is sent out a few days before you go live. Yours has been sent through today and you'll receive it in the next few days. We send via Royal Mail first class. I hope this helps, Chris.