Hi @ Lozdon19,
Thanks for getting in touch, I appreciate your query and apologise for any confusion there.
When you connect the router the very first time username and password required to connect it to Plusnet are the same ones you registered when you applied for the account, and use to access the Member Centre. The engineer may have done this for you if he connected the router, however just to be sure you will need to visit the address 192.168.1.254 via a browser to access the router. Your username and password will be required on the Settings page. There's some information available here.
The login information included on the router itself are for the Wi-Fi (for use when connecting your devices) and the router admin. They will not log you into to Plusnet. Once you have a connection and the router is showing a solid blue light without interruption, you can connect to the Wi-Fi from your different devices. The Admin should only be used if you are configuring the router settings.
I've checked your order which was awaiting updating however this has now completed. The broadband signal should come through by midnight at the latest.
Please note that your signal may take up to 10 days to reach an optimum speed as the first few days involves a lot of stress testing of the line, this is not unusual. Here's a handy troubleshooting guide for your Wi-Fi, in case of any issues.
If you need any further assistance, please let us know.
Thanks - LF
