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New customer fibre speeds low

docsubaru
Newbie
Posts: 2
Registered: 02-06-2016

New customer fibre speeds low

I switched from BT Infinity 2 to Plusnet Unlimited Fibre Extra 7 days ago, but I am getting around half the download speed of my estimate for my line when I ordered.  I have tried different speed test sites and all report I've a download speed of approx. 13 Mb/s. My estimate was 19-25 and we used to get 20 on BT. Of note we get a lot of power cuts here which may fool exchange into thinking profile unstable & reducing speed. Can someone look at this? Many thanks

2 REPLIES
Community Veteran
Posts: 38,423
Thanks: 1,008
Fixes: 58
Registered: 15-06-2007

Re: New customer fibre speeds low

check current line speed here https://portal.plus.net/my.html?action=data_transfer_speed

Ignore this - it isn't the problem

docsubaru
Newbie
Posts: 2
Registered: 02-06-2016

Re: New customer fibre speeds low

got this result

 

Estimated line speed:25Mb (This may vary between 19.4Mb and 25.8Mb) - Checked on 2016-05-12 16:27:54Current line speed:15.1 Mb