New customer fibre connection terrible upload speed
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: New customer fibre connection terrible upload ...
- « Previous
-
- 1
- 2
- Next »
26-07-2021 10:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @dsgallagher7
I'm sorry to see you're having speed issues. I've tested your line today and the tests are showing a 'Battery Contact' fault which would likely be the cause for this, so I've raised the fault with Openreach. We've been given an estimated response time of by 28/07/21 23:59:59 for an engineer to go out and investigate further.
We'll provide an update as soon as we know more, but feel free to post back with how it goes over the next few days.
Re: New customer fibre connection terrible upload speed
26-07-2021 12:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New customer fibre connection terrible upload speed
27-07-2021 5:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
The internet went off for a bit today, we hoped it was to fix the issue but done a speed test today and still the same, but now I can get the additional diagnostics. So thought I would add these to the thread incase it helps.
Re: New customer fibre connection terrible upload speed
27-07-2021 6:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Gandalf has raised a fault on your line yesterday which we're hoping to have addressed and resolved by 29/07/2021, though nothing has been actioned as of yet so it's likely that the issues that were initially reported remain ongoing. If your problems persist once the fault has been "resolved", please feel free to reach out and we'll be more than happy to investigate.
Re: New customer fibre connection terrible upload speed
29-07-2021 10:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: New customer fibre connection terrible upload ...