Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
New customer connection issues/ setup email in settings
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: New customer connection issues/ setup email in...
New customer connection issues/ setup email in settings
16-03-2021 6:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
I'm a new customer that got activated today. I plugged the router in, the light went blue for about 20 seconds but then orange with flashing BB symbol.
I check the router settings and the 'setup@plusdsl.net' email is in place. I enter my Plusnet details into the advanced settings and still nothing. I have also changed my password in case that was incorrect.
It's worth noting that I have just moved into this property so I am unsure of the line quality before and there is a master socket 5C in place.
The problem is similar to the user in this thread:https://community.plus.net/t5/Fibre-Broadband/new-customer-no-internet-at-all-flashing-red-light-set...
Appreciate any help. Thanks!
I'm a new customer that got activated today. I plugged the router in, the light went blue for about 20 seconds but then orange with flashing BB symbol.
I check the router settings and the 'setup@plusdsl.net' email is in place. I enter my Plusnet details into the advanced settings and still nothing. I have also changed my password in case that was incorrect.
It's worth noting that I have just moved into this property so I am unsure of the line quality before and there is a master socket 5C in place.
The problem is similar to the user in this thread:https://community.plus.net/t5/Fibre-Broadband/new-customer-no-internet-at-all-flashing-red-light-set...
Appreciate any help. Thanks!
Message 1 of 4
(566 Views)
3 REPLIES 3
Re: New customer connection issues/ setup email in settings
16-03-2021 6:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jtran welcome to the forums. Try entering your credentials with the DSL cable unplugged.
John
Message 2 of 4
(555 Views)
Re: New customer connection issues/ setup email in settings
17-03-2021 11:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've had exactly the same problem - I got the email saying the line has been activated - router turns blue for about 1 minute then turns orange with a flashing red light seconds later. Not helpful in covidbtimes when most of us are relying on broadband to wfh
Message 3 of 4
(478 Views)
Re: New customer connection issues/ setup email in settings
18-03-2021 7:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Sora_c Then follow my advice above - not saying it will work, but you've not lost anything by trying.
John
Message 4 of 4
(451 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: New customer connection issues/ setup email in...