New customer- can’t authenticate connection on router
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New customer- can’t authenticate connection on router
18-06-2018 11:37 PM
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I’m a new customer and can’t connect my router the internet.
It’ll connect when I reset to username setup@plusdsl.net; but I have no internet access (bar the plus.net site)
I disconnect and change credentials to {myusername}@plusdsl.net with correct password but it won’t authenticate...
Is it definitely the password you use for logging into plus.net? Or some weird thing like using the hubs admin password or router MAC address or something like that?
TIA
Re: New customer- can’t authenticate connection on router
19-06-2018 9:27 AM - edited 19-06-2018 9:28 AM
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@Wendywitchwoo sounds like your account hasn't activated automatically.
@Gandalf seeing as you're around can you assist please ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New customer- can’t authenticate connection on router
19-06-2018 10:39 AM
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Re: New customer- can’t authenticate connection on router
19-06-2018 10:41 AM
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That's not too bad. Mine was "only" 11 hours late. #firstworldissues
Re: New customer- can’t authenticate connection on router
19-06-2018 2:01 PM
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