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New customer, can someone do a GEA test please

amrlighting
Newbie
Posts: 1
Registered: 23-02-2017

New customer, can someone do a GEA test please

Hi, new customer here, getting terrible speeds and dropped connections on my fibre broadband. can someone do a GEA on my line please. I've done a BT wholesale test and it says I'm getting poor performance and should contact you. Currently I'm getting worse performance than when i was with sky. Look forward to a response, thanks 

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,655
Thanks: 648
Fixes: 162
Registered: 05-04-2007

Re: New customer, can someone do a GEA test please

I'm taking a look now.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,655
Thanks: 648
Fixes: 162
Registered: 05-04-2007

Re: New customer, can someone do a GEA test please

Testing your line is showing a lot of disconnections, but these are likely caused by the issue discussed here: https://community.plus.net/t5/Fibre-Broadband/Plusnet-fibre-broadband-does-not-cope-with-uploads-and...

 

The GEA service test results are below:

 

 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 7.1 Mbps
Upstream Speed 1.1 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Voice fault suspected - contact Voice CP to progress copper issue
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Detected
Estimated Line Length In Metres 1891.1
Upstream Rate Assessment Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Profile Name 0.128M-40M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off
Time Stamp 2017-02-11T11:00:00

It's suggesting an issue on the voice service, is there any noise/crackling etc?

The sync rate is below the estimate too, I'd advise getting this reported to us as a fault at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff