New customer, can someone do a GEA test please
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New customer, can someone do a GEA test please
23-02-2017 11:05 PM
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Hi, new customer here, getting terrible speeds and dropped connections on my fibre broadband. can someone do a GEA on my line please. I've done a BT wholesale test and it says I'm getting poor performance and should contact you. Currently I'm getting worse performance than when i was with sky. Look forward to a response, thanks
Re: New customer, can someone do a GEA test please
24-02-2017 10:47 AM
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I'm taking a look now.
Re: New customer, can someone do a GEA test please
24-02-2017 10:55 AM
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Testing your line is showing a lot of disconnections, but these are likely caused by the issue discussed here: https://community.plus.net/t5/Fibre-Broadband/Plusnet-fibre-broadband-does-not-cope-with-uploads-and...
The GEA service test results are below:
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0001 | ||||
Description | GEA service test completed and no fault found but unable to check for customer equipment connected to modem. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 7.1 Mbps | ||||
Upstream Speed | 1.1 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Voice fault suspected - contact Voice CP to progress copper issue | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Detected | ||||
Estimated Line Length In Metres | 1891.1 | ||||
Upstream Rate Assessment | Good | ||||
Downstream Rate Assessment | Reasonable | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Profile Name | 0.128M-40M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off | ||||
Time Stamp | 2017-02-11T11:00:00 |
It's suggesting an issue on the voice service, is there any noise/crackling etc?
The sync rate is below the estimate too, I'd advise getting this reported to us as a fault at https://faults.plus.net
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