Testing your line is showing a lot of disconnections, but these are likely caused by the issue discussed here: https://community.plus.net/t5/Fibre-Broadband/Plusnet-fibre-broadband-does-not-cope-with-uploads-and...
The GEA service test results are below:
| |
| Test Outcome |
Pass |
| Test Outcome Code |
GTC_FTTC_SERVICE_0001 |
| Description |
GEA service test completed and no fault found but unable to check for customer equipment connected to modem. |
| Main Fault Location |
OK |
| Sync Status |
In Sync |
| Downstream Speed |
7.1 Mbps |
| Upstream Speed |
1.1 Mbps |
| Appointment Required |
N |
| Fault Report Advised |
N |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Voice fault suspected - contact Voice CP to progress copper issue |
| Bridge Tap |
Not Detected |
| Radio Frequency Ingress |
Not Detected |
| Repetitive Electrical Impulse Noise |
Not Detected |
| Cross Talk |
Detected |
| Estimated Line Length In Metres |
1891.1 |
| Upstream Rate Assessment |
Good |
| Downstream Rate Assessment |
Reasonable |
| Interference Pattern |
Not Detected |
| Service Impact |
No Impact Observed |
| Home Wiring Problem |
Not Detected |
| Downstream Policing Discard Rate |
0.0 |
| Customer Traffic Level |
Upstream and Downstream Traffic Detected |
| Profile Name |
0.128M-40M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off |
| Time Stamp |
2017-02-11T11:00:00 |
It's suggesting an issue on the voice service, is there any noise/crackling etc?
The sync rate is below the estimate too, I'd advise getting this reported to us as a fault at https://faults.plus.net
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
