New customer but service not good so far
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New customer but service not good so far
03-03-2016 11:48 PM
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I'm a new customer today but I still don't have broadband I've been told by customer support it could happen up to midnight. Iwaiting at least an hour on live chat to get that answer. Now i get a strange email saying phone is ready but broadband is not active. The email also talks about getting a discount on my 2nd months bill due to no broadband. To make matters worse the so called 24/7 support is down. There great customer service they advertise is very lacking.
Who reckons that midnight will chime AND STILL NO BROADBAND.
Any suggestions or am I doomed to dealing with another crap Utility company.
Re: New customer but service not good so far
04-03-2016 12:05 AM
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Re: New customer but service not good so far
04-03-2016 1:11 AM
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For reference, we've changed our hours of support. We're now open 7:30am to 10pm everyday. This had been done to bring more staff into the core hours of the day, to help deal with the call queues.
Hope this helps
If this post resolved your issue, please click the 'This fixed my problem' button
Re: New customer but service not good so far
04-03-2016 6:12 AM
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It has been promised for several months now !! and still no change going by what is posted here
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Re: New customer but service not good so far
04-03-2016 11:53 AM
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So its another failure all round Plus Net.
Mr Moderator sort it out.
Re: New customer but service not good so far
04-03-2016 12:12 PM
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https://portal.plus.net/my-account/tools/phone-troubleshooter/
(You'll need to be logged in to the Member Centre before you click on the link)
If there's no fault found, you would need to contact us by phone to arrange a line engineer to visit. It's usually quicker to get through to an adviser between 2 and 4 in the afternoon.
Hope this helps
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Re: New customer but service not good so far
04-03-2016 12:13 PM
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Unfortunately when testing your connection, it appears that you may have a fault. I'd recommend going through the checks at http://faults.plus.net and raising this with our faults team via the troubleshooter so we can get this issue resolved for you.
Just FYI, our forum moderators are other customers just like yourself.
Re: New customer but service not good so far
04-03-2016 12:38 PM
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FYI your still putting the ownership on the customer to sort this out, I was hoping you would take this off my hands.
As moderators you seem to have more access to the systems so surely you can contact the correct team to move this forward, rather than hit the ball back to my side of the court.
From my many previous experiences dealing with phone companies there's a strong possibility that BT/Openreach have there part to play in this.
Leave it with me as I've got nothing else to do.
Re: New customer but service not good so far
04-03-2016 12:41 PM
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We ask you to report the fault as it provides the tests that are required in a step by step format to ensure that nothing in your premises is causing the issue, once that's reported to us we can get this picked up.
Re: New customer but service not good so far
04-03-2016 12:46 PM
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Re: New customer but service not good so far
05-03-2016 12:44 PM
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We had no issues with any of this from BT as all systems worked fine.
I think its time to leave plus net as they will to live has ebbed away, thanks for the last 3 days Plus net its been great.
Re: New customer but service not good so far
05-03-2016 12:46 PM
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Re: New customer but service not good so far
05-03-2016 1:00 PM
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Re: New customer but service not good so far
05-03-2016 1:12 PM
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To be is to do - Kant
do be do be do - Sinatra
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