New customer - broadband not working!
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- New customer - broadband not working!
New customer - broadband not working!
21-04-2021 8:20 AM
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I need the internet for work so this is far from ideal!
Any help?!
Re: New customer - broadband not working!
21-04-2021 8:33 AM
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Try a factory reset by pushing a paperclip or similar into the reset hole that you will find on the hub. Keep the switch closed for about 30 seconds.
Moderator and Customer
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If it fixed it, help others - select 'This Fixed My Problem'
Re: New customer - broadband not working!
21-04-2021 8:35 AM
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Re: New customer - broadband not working!
21-04-2021 8:51 AM
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@Karin what 'username' is showing on the router?
Re: New customer - broadband not working!
21-04-2021 8:56 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: New customer - broadband not working!
21-04-2021 9:05 AM
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Re: New customer - broadband not working!
21-04-2021 9:05 AM
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Re: New customer - broadband not working!
21-04-2021 10:05 AM
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@Karin I assume the 'where do I find this' question was aimed at me? Sorry, I don't know your router, so can't answer that, but hopefully either @dvorak or @Baldrick1 can point you in the right direction.
Re: New customer - broadband not working!
21-04-2021 10:15 AM
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Username and password are located on the router - it will be admin
Once logged in go to:
Advanced Settings > Broadband
what is Broadband Username?
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If it fixed it click 'This fixed my problem'
Re: New customer - broadband not working!
21-04-2021 6:32 PM
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Re: New customer - broadband not working!
21-04-2021 6:37 PM
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@Karin In that case, it needs changing to 'yourusername'@plusdsl.net with the correct password.
To do so, disconnect the DSL cable while still on that page, change as required -click any 'save' button visible, and then reconnect the DSL cable.
Report back, whether it works or not.
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