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New customer - broadband not working

JJ62
Newbie
Posts: 2
Registered: ‎03-04-2020

New customer - broadband not working

‎03-04-2020 11:10 AM

Hi, I got the email saying broadband was ready yesterday but broadband light on the hub is still flashing red. Have followed advanced troubleshooting steps, plugged into NTE 5 test socket and still nothing. Tried calling but automated message said not taking calls and to post in the community... Can anyone at Plusnet help?
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dvorak
Moderator
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Registered: ‎11-01-2008

Re: New customer - broadband not working

‎03-04-2020 12:00 PM


Moderators Note


This topic has been moved from ADSL Broadband to Fibre

Customer / Moderator
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JJ62
Newbie
Posts: 2
Registered: ‎03-04-2020

Re: New customer - broadband not working

‎03-04-2020 3:12 PM

Got through to a person. Seems to be a problem with the router so will have to wait for a new one.
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