New customer bb drops every morning-event log attached
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18-12-2018 6:31 AM - edited 18-12-2018 6:31 AM
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Hi I;ve been with PlusNet for 8 days now. Everything works fine apart from that bb drops every morning and I have to log back in via the router on my PC. Occasionally it will drop out daytime too. Below is the last trace page before it dropped this morning. Please help me figure this out.
06:05:47, 18 Dec.
(128819.220000) PPP LCP Send Termination Request [Failed to authenticate ourselves to peer]
06:05:47, 18 Dec.
(128819.220000) CHAP authentication failed
06:05:47, 18 Dec.
(128819.190000) CHAP Receive Challenge
06:05:47, 18 Dec.
(128819.190000) Starting CHAP authentication with peer
06:05:47, 18 Dec.
(128819.190000) PPP LCP Receive Configuration ACK
06:05:47, 18 Dec.
(128819.180000) PPP LCP Send Configuration Request
06:05:47, 18 Dec.
(128819.180000) PPP LCP Receive Configuration Reject
06:05:47, 18 Dec.
(128819.170000) PPP LCP Send Configuration ACK
06:05:47, 18 Dec.
(128819.170000) PPP LCP Receive Configuration Request
06:05:47, 18 Dec.
(128819.170000) PPP LCP Send Configuration Request
06:05:35, 18 Dec.
(128807.390000) Admin login successful by 192.168.1.79 on HTTP
06:05:23, 18 Dec.
(128795.080000) New GUI session from IP 192.168.1.79
06:05:19, 18 Dec.
(128791.430000) Lease for IP 192.168.1.79 renewed by host Magpie (MAC 14:4f:8a:24:2b:c4). Lease duration: 30240 min
06:05:19, 18 Dec.
(128791.430000) Device connected: Hostname: Magpie IP: 192.168.1.79 MAC: 14:4f:8a:24:2b:c4 Lease time: 30240 min. Link rate: 866.6 Mbps
06:05:19, 18 Dec.
(128791.350000) Lease requested
06:05:19, 18 Dec.
ath10: STA 14:4f:8a:24:2b:c4 IEEE 802.11: Client associated
06:05:17, 18 Dec.
(128789.100000) PPP LCP Send Termination Request [Failed to authenticate ourselves to peer]
06:05:17, 18 Dec.
(128789.100000) CHAP authentication failed
06:05:17, 18 Dec.
(128789.070000) CHAP Receive Challenge
06:05:17, 18 Dec.
(128789.060000) Starting CHAP authentication with peer
06:05:17, 18 Dec.
(128789.060000) PPP LCP Receive Configuration ACK
06:05:17, 18 Dec.
(128789.050000) PPP LCP Send Configuration Request
06:05:17, 18 Dec.
(128789.050000) PPP LCP Receive Configuration Reject
06:05:17, 18 Dec.
(128789.050000) PPP LCP Send Configuration ACK
06:05:17, 18 Dec.
(128789.050000) PPP LCP Receive Configuration Request
06:05:17, 18 Dec.
(128789.040000) PPP LCP Send Configuration Request
06:05:17, 18 Dec.
ath10: STA 14:4f:8a:24:2b:c4 IEEE 802.11: Client disassociated
06:04:47, 18 Dec.
(128758.970000) PPP LCP Send Termination Request [Failed to authenticate ourselves to peer]
06:04:47, 18 Dec.
(128758.970000) CHAP authentication failed
06:04:47, 18 Dec.
(128758.920000) CHAP Receive Challenge
06:04:47, 18 Dec.
(128758.920000) Starting CHAP authentication with peer
06:04:47, 18 Dec.
(128758.920000) PPP LCP Receive Configuration ACK
06:04:47, 18 Dec.
(128758.910000) PPP LCP Send Configuration Request
06:04:47, 18 Dec.
(128758.910000) PPP LCP Receive Configuration Reject
06:04:47, 18 Dec.
(128758.910000) PPP LCP Send Configuration ACK
06:04:47, 18 Dec.
(128758.900000) PPP LCP Receive Configuration Request
06:04:47, 18 Dec.
(128758.900000) PPP LCP Send Configuration Request
06:04:47, 18 Dec.
(128758.840000) CWMP: session closed due to error: Could not resolve host
06:04:47, 18 Dec.
(128758.820000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
06:04:47, 18 Dec.
(128758.810000) CWMP: Session start now. Event code(s): '2 PERIODIC,6 CONNECTION REQUEST,4 VALUE CHANGE'
06:04:17, 18 Dec.
(128728.530000) PPP LCP Send Termination Request [Failed to authenticate ourselves to peer]
06:04:17, 18 Dec.
(128728.530000) CHAP authentication failed
06:04:17, 18 Dec.
(128728.490000) CHAP Receive Challenge
06:04:17, 18 Dec.
(128728.480000) CWMP: session closed due to error: Could not resolve host
06:04:17, 18 Dec.
(128728.480000) Starting CHAP authentication with peer
06:04:17, 18 Dec.
(128728.480000) PPP LCP Receive Configuration ACK
06:04:17, 18 Dec.
(128728.480000) PPP LCP Send Configuration Request
06:04:17, 18 Dec.
(128728.470000) PPP LCP Receive Configuration Reject
06:04:17, 18 Dec.
(128728.470000) PPP LCP Send Configuration ACK
06:04:17, 18 Dec.
(128728.470000) PPP LCP Receive Configuration Request
06:04:17, 18 Dec.
(128728.470000) PPP LCP Send Configuration Request
06:04:15, 18 Dec.
(128727.230000) PPPoE is down after 1430 minutes uptime [In Progress...]
06:04:13, 18 Dec.
(128724.660000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
06:04:13, 18 Dec.
(128724.650000) CWMP: Session start now. Event code(s): '2 PERIODIC,6 CONNECTION REQUEST,4 VALUE CHANGE'
06:04:11, 18 Dec.
(128722.800000) PPP LCP Send Termination Request [User request]
06:04:10, 18 Dec.
(128722.390000) CWMP: session completed successfully
06:04:10, 18 Dec.
(128722.340000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
06:04:10, 18 Dec.
(128722.180000) CWMP: Set Parameter by TR069 failure 9003: Invalid arguments
06:04:10, 18 Dec.
(128721.890000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
06:04:07, 18 Dec.
(128719.440000) CWMP: Initializing transaction for event code 2 PERIODIC
06:04:07, 18 Dec.
(128719.430000) CWMP: Initializing transaction for event code 2 PERIODIC
06:04:07, 18 Dec.
(128719.430000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
06:04:07, 18 Dec.
(128719.420000) CWMP: Session start now. Event code(s): '2 PERIODIC,4 VALUE CHANGE'
06:04:07, 18 Dec.
(128719.080000) CWMP: Initializing transaction for event code 2 PERIODIC
06:01:00, 18 Dec.
IN: BLOCK [16] Remote administration (ICMP type 8 code 0 192.172.226.146->209.93.243.216 on ppp3)
05:59:59, 18 Dec.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 209.93.243.216->17.248.144.207 on ppp3)
05:59:57, 18 Dec.
BLOCKED 1 more packets (because of ICMP replay)
05:59:56, 18 Dec.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 209.93.243.216->17.248.144.207 on ppp3)
05:59:28, 18 Dec.
IN: BLOCK [16] Remote administration (ICMP type 8 code 0 65.123.202.139->209.93.243.216 on ppp3)
05:56:09, 18 Dec.
IN: BLOCK [16] Remote administration (ICMP type 8 code 0 71.6.202.205->209.93.243.216 on ppp3)
05:54:45, 18 Dec.
(128156.470000) Lease for IP 192.168.1.69 renewed by host Rohans-phone (MAC c0:b6:58:49:c6:95). Lease duration: 30240 min
05:54:45, 18 Dec.
(128156.470000) Device connected: Hostname: Rohans-phone IP: 192.168.1.69 MAC: c0:b6:58:49:c6:95 Lease time: 30240 min. Link rate: 74.8 Mbps
05:54:44, 18 Dec.
(128156.390000) Lease requested
05:54:44, 18 Dec.
ath00: STA c0:b6:58:49:c6:95 IEEE 802.11: Client associated
05:52:44, 18 Dec.
(128036.440000) Device disconnected: Hostname: Rohans-phone IP: 192.168.1.69 MAC: c0:b6:58:49:c6:95
05:52:44, 18 Dec.
ath00: STA c0:b6:58:49:c6:95 IEEE 802.11: Client disassociated
05:52:39, 18 Dec.
ath00: STA c0:b6:58:49:c6:95 IEEE 802.11: Client associated
05:51:24, 18 Dec.
(127956.440000) Device disconnected: Hostname: Ardans-iPhone IP: 192.168.1.76 MAC: d4:dc:cd:a6:99:1e
05:51:24, 18 Dec.
(127956.440000) Device disconnected: Hostname: MarieLoesiPhone IP: 192.168.1.70 MAC: d8:1c:79:ac:86:db
05:51:23, 18 Dec.
ath00: STA d4:dc:cd:a6:99:1e IEEE 802.11: Client disassociated
05:51:23, 18 Dec.
ath00: STA d8:1c:79:ac:86:db IEEE 802.11: Client disassociated
05:51:23, 18 Dec.
ath00: STA d4:dc:cd:a6:99:1e IEEE 802.11: WiFi registration failed
05:51:23, 18 Dec.
ath00: STA d8:1c:79:ac:86:db IEEE 802.11: WiFi registration failed
05:51:18, 18 Dec.
IN: BLOCK [16] Remote administration (ICMP type 8 code 0 129.82.138.44->209.93.243.216 on ppp3)
05:46:56, 18 Dec.
(127688.270000) Host Ardans-iPhone (MAC d4:dc:cd:a6:99:1e) using IP 192.168.1.76 detected on interface ath10, port -1
05:46:51, 18 Dec.
ath10: STA d4:dc:cd:a6:99:1e IEEE 802.11: Client associated
05:46:37, 18 Dec.
IN: BLOCK [16] Remote administration (ICMP type 8 code 0 195.251.255.69->209.93.243.216 on ppp3)
05:45:07, 18 Dec.
IN: BLOCK [16] Remote administration (TCP [218.92.1.141]:9090->[209.93.243.216]:22 on ppp3)
05:44:16, 18 Dec.
(127527.920000) Lease for IP 192.168.1.79 renewed by host Magpie (MAC 14:4f:8a:24:2b:c4). Lease duration: 30240 min
05:44:16, 18 Dec.
(127527.920000) Device connected: Hostname: Magpie IP: 192.168.1.79 MAC: 14:4f:8a:24:2b:c4 Lease time: 30240 min. Link rate: 6.0 Mbps
05:44:16, 18 Dec.
(127527.830000) Lease requested
05:44:15, 18 Dec.
ath10: STA 14:4f:8a:24:2b:c4 IEEE 802.11: Client associated
05:42:16, 18 Dec.
(127408.210000) Host MarieLoesiPhone (MAC d8:1c:79:ac:86:db) using IP 192.168.1.70 detected on interface ath10, port -1
05:42:09, 18 Dec.
ath10: STA d8:1c:79:ac:86:db IEEE 802.11: Client associated
05:38:03, 18 Dec.
IN: BLOCK [16] Remote administration (ICMP type 8 code 0 195.169.125.251->209.93.243.216 on ppp3)
05:30:45, 18 Dec.
IN: BLOCK [16] Remote administration (TCP [185.143.221.42]:51140->[209.93.243.216]:8080 on ppp3)
05:27:44, 18 Dec.
IN: BLOCK [16] Remote administration (ICMP type 8 code 0 206.117.25.90->209.93.243.216 on ppp3)
05:22:14, 18 Dec.
(126206.430000) Device disconnected: Hostname: Unknown-18-2a-7b-51-32-e3-2 IP: 192.168.1.67 MAC: 18:2a:7b:51:32:e3
05:22:13, 18 Dec.
ath00: STA 18:2a:7b:51:32:e3 IEEE 802.11: Client disassociated
05:21:23, 18 Dec.
ath00: STA c0:b6:58:49:c6:95 IEEE 802.11: WiFi registration failed
Fixed! Go to the fix.
Re: New customer bb drops every morning-event log attached
18-12-2018 7:31 AM
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This topic has been released from the Spam Filter.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: New customer bb drops every morning-event log attached
18-12-2018 10:29 AM
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Hi Tyranade,
Sorry to see the connection has been dropping. I've just been testing the line and we're not seeing any obvious issues.
Please try following the checks here next if that's still a problem: https://goo.gl/tu2WWu beyond that it would be a good idea to report a fault over at http://faults.plus.net
Adam
Re: New customer bb drops every morning-event log attached
18-12-2018 11:27 AM
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I tried to report an error as you suggested but it doesn't work. Here is the message I get:
Broadband Troubleshooter - Error
There's been a problem
We're sorry, but you can't use the Broadband Troubleshooter to report a fault on your service. Please contact our Support Team for help.
Re: New customer bb drops every morning-event log attached
18-12-2018 1:11 PM
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Hello @Tyranade,
I am sorry to hear that yoyu are unable to report the issue to us, and we would be happy to raise the issue to our supplier. However we do need to rule out internal wiring as the cause.
Please can you plug your equipment in to the test socket without any extension cabling. How to locate the test socket can be found here.
Once in there please monitor for 24 hours and get back to us if the issue persists.
Re: New customer bb drops every morning-event log attached
18-12-2018 1:31 PM
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Re: New customer bb drops every morning-event log attached
18-12-2018 2:24 PM
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Hi @Tyranade,
Thank you for providing the image of how your equipment is connected.
It appears you have a micro-filter connected with a telephone splitter. To connect to the test socket, take our the two screws either side of the telephone socket and remove the faceplate. Once removed in the bottom right corner, connect only the micro-filter with the DSL cable from the router and the telephone cable (RJ-11.)
Once complete, monitor the service and let us know if the issue persists.
Thank you.
Re: New customer bb drops every morning-event log attached
18-12-2018 3:12 PM
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Re: New customer bb drops every morning-event log attached
18-12-2018 3:54 PM
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Hi again @Tyranade,
Thank you for getting back in touch.
After further diagnostics, I have confirmed that the service has dropped once since the connection was authenticated with our server. Please see the connection logs below.
Before progressing to connecting to your test socket, I would recommend monitoring the service in case these drops are due to a stabilization period or a retrain with it only been connected since 06:07AM. If you notice the connection drop again, I'm afraid disconnecting any devices that are not the telephone / router will be required until the issue is raised with our suppliers.
Let us know if the connection drops again so we can pick it up as soon as possible for you.
Thank you.
Re: New customer bb drops every morning-event log attached
19-12-2018 8:02 AM
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Hi
It dropped as usual this morning. (See event log below) I will have to get some help to disconnect the alarm system. I will post here when I've connected to the test socket.
Time and date | Message |
---|---|
07:58:59, 19 Dec. | (222008.700000) Admin login successful by 192.168.1.79 on HTTP |
07:58:54, 19 Dec. | (222004.250000) PPP LCP Send Termination Request [Failed to authenticate ourselves to peer] |
07:58:54, 19 Dec. | (222004.250000) CHAP authentication failed |
07:58:54, 19 Dec. | (222004.220000) CHAP Receive Challenge |
07:58:54, 19 Dec. | (222004.220000) Starting CHAP authentication with peer |
07:58:54, 19 Dec. | (222004.210000) PPP LCP Receive Configuration ACK |
07:58:54, 19 Dec. | (222004.210000) PPP LCP Send Configuration Request |
07:58:54, 19 Dec. | (222004.200000) PPP LCP Receive Configuration Reject |
07:58:54, 19 Dec. | (222004.200000) PPP LCP Send Configuration ACK |
07:58:54, 19 Dec. | (222004.200000) PPP LCP Receive Configuration Request |
07:58:54, 19 Dec. | (222004.200000) PPP LCP Send Configuration Request |
07:58:48, 19 Dec. | (221997.790000) New GUI session from IP 192.168.1.79 |
07:58:42, 19 Dec. | (221991.900000) Lease for IP 192.168.1.79 renewed by host Magpie (MAC 14:4f:8a:24:2b:c4). Lease duration: 30240 min |
07:58:42, 19 Dec. | (221991.900000) Device connected: Hostname: Magpie IP: 192.168.1.79 MAC: 14:4f:8a:24:2b:c4 Lease time: 30240 min. Link rate: 866.6 Mbps |
07:58:42, 19 Dec. | (221991.810000) Lease requested |
07:58:42, 19 Dec. | ath10: STA 14:4f:8a:24:2b:c4 IEEE 802.11: Client associated |
07:58:41, 19 Dec. | (221991.460000) Device disconnected: Hostname: Magpie IP: 192.168.1.79 MAC: 14:4f:8a:24:2b:c4 |
07:58:40, 19 Dec. | ath10: STA 14:4f:8a:24:2b:c4 IEEE 802.11: Client disassociated |
07:58:24, 19 Dec. | (221974.110000) PPP LCP Send Termination Request [Failed to authenticate ourselves to peer] |
07:58:24, 19 Dec. | (221974.110000) CHAP authentication failed |
07:58:24, 19 Dec. | (221974.080000) CHAP Receive Challenge |
07:58:24, 19 Dec. | (221974.080000) Starting CHAP authentication with peer |
07:58:24, 19 Dec. | (221974.080000) PPP LCP Receive Configuration ACK |
07:58:24, 19 Dec. | (221974.070000) PPP LCP Send Configuration Request |
07:58:24, 19 Dec. | (221974.070000) PPP LCP Receive Configuration Reject |
07:58:24, 19 Dec. | (221974.070000) PPP LCP Send Configuration ACK |
07:58:24, 19 Dec. | (221974.060000) PPP LCP Receive Configuration Request |
07:58:24, 19 Dec. | (221974.060000) PPP LCP Send Configuration Request |
07:58:22, 19 Dec. | (221972.280000) Lease for IP 192.168.1.79 renewed by host Magpie (MAC 14:4f:8a:24:2b:c4). Lease duration: 30240 min |
07:58:22, 19 Dec. | (221972.280000) Device connected: Hostname: Magpie IP: 192.168.1.79 MAC: 14:4f:8a:24:2b:c4 Lease time: 30240 min. Link rate: 175.5 Mbps |
07:58:22, 19 Dec. | (221972.190000) Lease requested |
07:58:21, 19 Dec. | ath10: STA 14:4f:8a:24:2b:c4 IEEE 802.11: Client associated |
07:57:54, 19 Dec. | (221943.960000) PPP LCP Send Termination Request [Failed to authenticate ourselves to peer] |
07:57:54, 19 Dec. | (221943.960000) CHAP authentication failed |
07:57:54, 19 Dec. | (221943.930000) CHAP Receive Challenge |
07:57:54, 19 Dec. | (221943.930000) Starting CHAP authentication with peer |
07:57:54, 19 Dec. | (221943.920000) PPP LCP Receive Configuration ACK |
07:57:54, 19 Dec. | (221943.920000) PPP LCP Send Configuration Request |
07:57:54, 19 Dec. | (221943.920000) PPP LCP Receive Configuration Reject |
07:57:54, 19 Dec. | (221943.920000) PPP LCP Send Configuration ACK |
07:57:54, 19 Dec. | (221943.910000) PPP LCP Receive Configuration Request |
07:57:54, 19 Dec. | (221943.910000) PPP LCP Send Configuration Request |
07:57:24, 19 Dec. | (221913.840000) PPP LCP Send Termination Request [Failed to authenticate ourselves to peer] |
07:57:24, 19 Dec. | (221913.840000) CHAP authentication failed |
07:57:24, 19 Dec. | (221913.790000) CHAP Receive Challenge |
07:57:24, 19 Dec. | (221913.790000) Starting CHAP authentication with peer |
07:57:24, 19 Dec. | (221913.790000) PPP LCP Receive Configuration ACK |
07:57:24, 19 Dec. | (221913.780000) PPP LCP Send Configuration Request |
07:57:24, 19 Dec. | (221913.780000) PPP LCP Receive Configuration Reject |
07:57:24, 19 Dec. | (221913.780000) PPP LCP Send Configuration ACK |
07:57:24, 19 Dec. | (221913.770000) PPP LCP Receive Configuration Request |
07:57:24, 19 Dec. | (221913.770000) PPP LCP Send Configuration Request |
07:56:54, 19 Dec. | (221883.690000) PPP LCP Send Termination Request [Failed to authenticate ourselves to peer] |
07:56:54, 19 Dec. | (221883.690000) CHAP authentication failed |
07:56:53, 19 Dec. | (221883.640000) CHAP Receive Challenge |
07:56:53, 19 Dec. | (221883.640000) Starting CHAP authentication with peer |
07:56:53, 19 Dec. | (221883.640000) PPP LCP Receive Configuration ACK |
07:56:53, 19 Dec. | (221883.630000) PPP LCP Send Configuration Request |
07:56:53, 19 Dec. | (221883.630000) PPP LCP Receive Configuration Reject |
07:56:53, 19 Dec. | (221883.630000) PPP LCP Send Configuration ACK |
07:56:53, 19 Dec. | (221883.620000) PPP LCP Receive Configuration Request |
07:56:53, 19 Dec. | (221883.620000) PPP LCP Send Configuration Request |
07:56:23, 19 Dec. | (221853.550000) PPP LCP Send Termination Request [Failed to authenticate ourselves to peer] |
07:56:23, 19 Dec. | (221853.550000) CHAP authentication failed |
Re: New customer bb drops every morning-event log attached
19-12-2018 10:57 AM
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Thanks for those logs @Tyranade.
Please do let us know when you're in the test socket and we'll begin to run further diagnostics alongside our suppliers.
Re: New customer bb drops every morning-event log attached
20-12-2018 5:06 PM
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Connected to the test socket 16:55. The speed is so slow I can't even do a speed test. This is the log from now. looks really strange. The internet is basically unusable atm.
( 541.440000) Admin login successful by 192.168.1.79 on HTTP | |
17:01:20, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62636->[1.1.1.1]:443 on ppp3) |
17:00:59, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62581->[216.58.206.34]:80 on ppp3) |
17:00:48, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62536->[216.58.206.35]:443 on ppp3) |
17:00:44, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62517->[216.58.206.34]:80 on ppp3) |
17:00:40, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62497->[163.172.71.37]:38460 on ppp3) |
17:00:38, 20 Dec. | IN: BLOCK [16] Remote administration (TCP [189.47.198.92]:37770->[146.200.172.202]:8080 on ppp3) |
17:00:36, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62319->[68.151.225.246]:27507 on ppp3) |
17:00:33, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62479->[163.172.71.37]:38460 on ppp3) |
17:00:30, 20 Dec. | BLOCKED 1 more packets (because of First packet is Invalid) |
17:00:29, 20 Dec. | ( 489.490000) New GUI session from IP 192.168.1.79 |
17:00:29, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62437->[152.195.39.114]:80 on ppp3) |
17:00:23, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62149->[163.172.71.37]:38460 on ppp3) |
17:00:19, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62421->[73.205.21.20]:47925 on ppp3) |
17:00:17, 20 Dec. | BLOCKED 1 more packets (because of First packet is Invalid) |
17:00:16, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62456->[109.189.240.139]:8999 on ppp3) |
17:00:12, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:61912->[104.82.198.30]:443 on ppp3) |
17:00:11, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62443->[109.189.240.139]:8999 on ppp3) |
17:00:09, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62383->[216.58.204.2]:80 on ppp3) |
17:00:09, 20 Dec. | BLOCKED 9 more packets (because of First packet is Invalid) |
17:00:08, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62373->[23.251.20.22]:25035 on ppp3) |
17:00:06, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62415->[109.189.240.139]:8999 on ppp3) |
17:00:04, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62078->[73.205.21.20]:47925 on ppp3) |
17:00:02, 20 Dec. | BLOCKED 1 more packets (because of First packet is Invalid) |
17:00:01, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62402->[109.189.240.139]:8999 on ppp3) |
16:59:59, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62351->[92.4.215.156]:43781 on ppp3) |
16:59:56, 20 Dec. | BLOCKED 1 more packets (because of First packet is Invalid) |
16:59:55, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62332->[216.58.204.2]:80 on ppp3) |
16:59:49, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62317->[23.251.20.22]:25035 on ppp3) |
16:59:47, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62321->[92.4.215.156]:43781 on ppp3) |
16:59:43, 20 Dec. | BLOCKED 1 more packets (because of First packet is Invalid) |
16:59:42, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62342->[51.15.4.13]:1337 on ppp3) |
16:59:40, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62291->[92.4.215.156]:43781 on ppp3) |
16:59:34, 20 Dec. | BLOCKED 1 more packets (because of First packet is Invalid) |
16:59:33, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62102->[23.251.20.22]:25035 on ppp3) |
16:59:29, 20 Dec. | BLOCKED 3 more packets (because of First packet is Invalid) |
16:59:28, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62289->[1.1.1.1]:443 on ppp3) |
16:59:27, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62278->[92.4.215.156]:43781 on ppp3) |
16:59:17, 20 Dec. | BLOCKED 1 more packets (because of First packet is Invalid) |
16:59:16, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62239->[185.33.223.80]:80 on ppp3) |
16:59:13, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62223->[104.237.191.1]:443 on ppp3) |
16:59:10, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62217->[151.101.18.219]:443 on ppp3) |
16:59:05, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62143->[109.144.113.198]:443 on ppp3) |
16:59:03, 20 Dec. | BLOCKED 3 more packets (because of First packet is Invalid) |
16:59:02, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62209->[185.33.223.80]:80 on ppp3) |
16:58:49, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62023->[52.17.150.45]:80 on ppp3) |
16:58:48, 20 Dec. | BLOCKED 1 more packets (because of First packet is Invalid) |
16:58:47, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:61894->[104.103.249.91]:443 on ppp3) |
16:58:46, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62181->[151.101.16.175]:443 on ppp3) |
16:58:46, 20 Dec. | BLOCKED 1 more packets (because of First packet is Invalid) |
16:58:45, 20 Dec. | BLOCKED 3 more packets (because of First packet is Invalid) |
16:58:44, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:61978->[54.154.81.193]:80 on ppp3) |
16:58:43, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:61917->[157.240.1.23]:443 on ppp3) |
16:58:42, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:61965->[54.229.201.41]:443 on ppp3) |
16:58:40, 20 Dec. | IN: BLOCK [16] Remote administration (TCP [187.74.177.237]:53497->[146.200.172.202]:8080 on ppp3) |
16:58:38, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:61916->[54.229.201.41]:80 on ppp3) |
16:58:32, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62142->[151.101.16.175]:80 on ppp3) |
16:58:29, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62136->[104.82.214.243]:80 on ppp3) |
16:58:29, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62134->[104.82.198.207]:80 on ppp3) |
16:58:20, 20 Dec. | BLOCKED 2 more packets (because of First packet is Invalid) |
16:58:19, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62119->[104.19.196.151]:443 on ppp3) |
16:58:18, 20 Dec. | BLOCKED 1 more packets (because of First packet is Invalid) |
16:58:17, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62050->[104.244.37.20]:443 on ppp3) |
16:58:06, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62062->[104.244.37.20]:443 on ppp3) |
16:58:04, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62066->[205.185.216.10]:443 on ppp3) |
16:58:01, 20 Dec. | BLOCKED 2 more packets (because of First packet is Invalid) |
16:58:00, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:62028->[52.17.150.45]:80 on ppp3) |
16:58:00, 20 Dec. | BLOCKED 2 more packets (because of First packet is Invalid) |
16:57:59, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:61949->[185.33.223.80]:80 on ppp3) |
16:57:50, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:61843->[109.144.113.198]:443 on ppp3) |
16:57:48, 20 Dec. | BLOCKED 2 more packets (because of First packet is Invalid) |
16:57:47, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:61915->[151.101.17.194]:80 on ppp3) |
16:57:46, 20 Dec. | BLOCKED 1 more packets (because of First packet is Invalid) |
16:57:45, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:61906->[216.58.204.2]:443 on ppp3) |
16:57:44, 20 Dec. | OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.79]:61884->[151.101.66.219]:80 on ppp3) |
16:57:22, 20 Dec. | ( 302.710000) Host MarieLoesiPhone (MAC d8:1c:79:ac:86:db) using IP 192.168.1.70 detected on interface ath00, port -1 |
16:57:15, 20 Dec. | ath00: STA d8:1c:79:ac:86:db IEEE 802.11: Client associated |
16:57:15, 20 Dec. | ath00: STA d8:1c:79:ac:86:db IEEE 802.11: Client disassociated |
16:57:10, 20 Dec. | OUT: BLOCK [15] Default policy (First packet in connection is not a SYN packet: TCP [192.168.1.70]:52191->[54.235.93.206]:443 on ppp3) |
16:57:09, 20 Dec. | OUT: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [192.168.1.70]:52192->[34.251.118.222]:443 on ppp3) |
16:57:09, 20 Dec. | IN: BLOCK [15] Default policy (UDP [89.65.139.50]:6881->[146.200.172.202]:15000 on ppp3) |
16:57:05, 20 Dec. | IN: BLOCK [15] Default policy (TCP [40.127.142.76]:443->[146.200.172.202]:61744 on ppp3) |
16:56:58, 20 Dec. | BLOCKED 1 more packets (because of Default policy) |
16:56:57, 20 Dec. | IN: BLOCK [15] Default policy (ICMP type 3 code 1 211.46.116.185->146.200.172.202 on ppp3) |
16:56:56, 20 Dec. | IN: BLOCK [15] Default policy (TCP [5.188.206.252]:53005->[146.200.172.202]:2000 on ppp3) |
16:56:54, 20 Dec. | IN: BLOCK [15] Default policy (TCP [94.102.49.190]:29011->[146.200.172.202]:7777 on ppp3) |
16:56:52, 20 Dec. | IN: BLOCK [15] Default policy (TCP [78.128.112.94]:51159->[146.200.172.202]:63000 on ppp3) |
16:56:46, 20 Dec. | ( 267.030000) Host MarieLoesiPhone (MAC d8:1c:79:ac:86:db) using IP 192.168.1.70 detected on interface ath10, port -1 |
16:56:45, 20 Dec. | BLOCKED 2 more packets (because of Default policy) |
16:56:45, 20 Dec. | IN: BLOCK [15] Default policy (TCP [17.253.35.203]:443->[146.200.172.202]:50284 on ppp3) |
16:56:42, 20 Dec. | IN: BLOCK [15] Default policy (ICMP type 3 code 1 211.46.116.185->146.200.172.202 on ppp3) |
16:56:40, 20 Dec. | ( 260.890000) Lease for IP 192.168.1.71 renewed by host Elinas-Ipad (MAC 40:83:1d:3f:5e:6a). Lease duration: 30240 min |
16:56:40, 20 Dec. | ( 260.890000) Device connected: Hostname: Elinas-Ipad IP: 192.168.1.71 MAC: 40:83:1d:3f:5e:6a Lease time: 30240 min. Link rate: 11.0 Mbps |
16:56:40, 20 Dec. | ( 260.810000) Lease requested |
16:56:40, 20 Dec. | ath00: STA 40:83:1d:3f:5e:6a IEEE 802.11: Client associated |
16:56:39, 20 Dec. | IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [54.235.189.114]:443->[146.200.172.202]:52190 on ppp3) |
16:56:38, 20 Dec. | IN: BLOCK [15] Default policy (TCP [17.57.10.6]:443->[146.200.172.202]:52178 on ppp3) |
16:56:38, 20 Dec. | IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [17.57.10.7]:443->[146.200.172.202]:52177 on ppp3) |
16:56:38, 20 Dec. | ath10: STA d8:1c:79:ac:86:db IEEE 802.11: Client associated |
16:56:36, 20 Dec. | ( 256.740000) Lease for IP 192.168.1.70 renewed by host MarieLoesiPhone (MAC d8:1c:79:ac:86:db). Lease duration: 30240 min |
Re: New customer bb drops every morning-event log attached
20-12-2018 5:32 PM
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Hi @Tyranade,
Thank you for connecting directly to the test socket and for sending those logs over. I'm sorry to see that connecting to the test socket hasn't resolved this problem.
Your connection logs definitely seem to indicate that something is out of place:
However, testing your line isn't picking up the cause of this problem:
Please can you report the issue here and let us know when you've completed it - we'll then be able to progress things further for you.
Re: New customer bb drops every morning-event log attached
20-12-2018 5:49 PM
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Re: New customer bb drops every morning-event log attached
20-12-2018 6:29 PM
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Hi @Tyranade,
Thank you for raising the ticket, you can put your router back into its normal set up now. When you've reported the fault you've advised that you are also getting no dial tone on your landline. Please can you confirm whether or not this is the case, as this will affect the next steps of the investigation.
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