New customer Upload Speed Incorrect

[#1]

Hello

I'm on Day 8 of switch to PN Unlimited Fibre Extra. Upload speed is critical for my home office work. I chose this package to expect at least near the 7Mb upload speed. I've checked up speeds everyday so far at 1.86. This is way below what I require. I note from this post that a customer with a similar upload problem was addressed and fixed. Can anyone help me please?

Thank you!

Tim

[#2 · Accepted solution]

Sorry to hear that.

I've placed a order which should sort this issue out and the speeds should increase from tomorrow.

[#3]

Hi Matthew

Many thanks for the speedy response and action! Will I need to restart my box tomorrow?

Tim

[#4]

You won't need to as it'll lose connection and come back on itself during the early hours.

[#5]

Thanks Matthew. Will check tomorrow! 

[#6]

Hi Matthew

Upload speed has now updated to 8Mb. That's great – thank you! Am I able to see an increase in my current download speed (+ - 34Mb), to the BT line estimated top speed of 41MB ? (as my Unlimited Fibre Extra Package allows for up to 76Mb – from which I'm way off!)

Thanks.

Tim

[#7]

Glad to hear the upload speed has increased!

With regards to the download speeds if they're slightly below the estimate there may be nothing we can do as our suppliers will only accept it as a fault if the speeds are massively below the estimates.

[#8]

OK. Thanks Matthew. I'll let it settle for awhile, then decide what to do!

Tim