New customer: Pathetic download speed (11/38mb)
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- New customer: Pathetic download speed (11/38mb)
New customer: Pathetic download speed (11/38mb)
12-06-2016 2:56 AM
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Re: New customer: Pathetic download speed (11/38mb)
12-06-2016 9:16 AM
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How are you testing? Wired or wifi? What router do you have?
Re: New customer: Pathetic download speed (11/38mb)
12-06-2016 11:21 AM
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What is the BTW IP Profile given at , just enter your phone number?
http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do
And what is the Plusnet Line Speed shown at https://portal.plus.net/my.html?action=data_transfer_speed ?
If the IP Profile is okay and the Plusnet Line Speed is set much lower, then that is limiting your download speed. Phone or Chat with Plusnet and ask for the Plusnet Line SPeed to be set correctly. Once done, you will need to log on to the router, click "Disconnect", wait a minute and then click "Connect" to get the higher speeds.
Re: New customer: Pathetic download speed (11/38mb)
on 12-06-2016 12:32 PM - last edited on 12-06-2016 4:51 PM by Mav
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I have the latest Hub One and both cable and wifi get me the same results.
You can see my profile and speed test below. That was also what was promised when I bought the line.
Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules
Re: New customer: Pathetic download speed (11/38mb)
12-06-2016 12:43 PM
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Given the big red line on the BTW Speed test results, I would suggest you log a fault http://faults.plus.net/
Re: New customer: Pathetic download speed (11/38mb)
12-06-2016 8:20 PM
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It could be your on ADSL, i don't know if you upgraded to Fibre or just ordered fibre with out upgrading either way it could be that Fibre has been activated or you were put on ADSL instead.
I would get on the phone or live chat and ask if you have been activated for fibre before logging a fault becasue that takes 72 hrs for them to get back to you and that's if they do, it takes a lot less time to do over the phone / live chat to get an answer.
Re: New customer: Pathetic download speed (11/38mb)
13-06-2016 10:19 AM
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I was hoping that someone from Plusnet reads this. They've helped many other here
Re: New customer: Pathetic download speed (11/38mb)
13-06-2016 10:33 AM
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They likely will, now that the weekend is over. But from the looks of things, you'll still need to raise a fault ticket with them.
Re: New customer: Pathetic download speed (11/38mb)
13-06-2016 11:17 AM
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I'm just taking a look at this now.
Re: New customer: Pathetic download speed (11/38mb)
13-06-2016 11:29 AM
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The line looks stable:
Testing the line is showing a fault, so I'm going to get that raised and I'll update the ticket on your account shortly.
Description | Impairment in copper joint detected most likely in local network. Please continue to submit a trouble report |
Main Fault Location | LN |
Sync Status | In Sync |
Downstream Speed | 11.8 Mbps |
Upstream Speed | 1.3 Mbps |
Re: New customer: Pathetic download speed (11/38mb)
13-06-2016 11:34 AM
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Thanks for the update!
Re: New customer: Pathetic download speed (11/38mb)
14-06-2016 6:21 PM
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Re: New customer: Pathetic download speed (11/38mb)
15-06-2016 10:15 AM
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Apparently 11 is my real speed (even if I had at 15 for over a week), which is well below any "estimations" given.
Does anyone know if the 30 day cancel period starts from the activation date? I don't want to pay Fibre prices for DSL speed.
Re: New customer: Pathetic download speed (11/38mb)
16-06-2016 1:08 AM
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Who told you that the speed your getting is correct a fault was detected and a ticket issued by Chris so a engineer should be sent
as for the cancel period it's from when the order is placed not when it's activated.
Re: New customer: Pathetic download speed (11/38mb)
16-06-2016 7:58 AM
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"The cooling-off period starts from the point at which the broadband is connected, under consumer law which is laid out in the Consumer Contracts Regulations."
You do have a right cancel - read this article with regards to Virgin that applies across the board.
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- New customer: Pathetic download speed (11/38mb)