New customer - DSLAM
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New customer - DSLAM
31-01-2020 7:37 AM - edited 31-01-2020 7:47 AM
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Hi everyone,
I’ve recently switched to plusnet (28/01/2020) from sky and just wondering how or when DSLAM kicks in. With sky I was synced at 79999/19999 with no issues or drop outs.
Just wondering how long before plusnet can get me back up to this?
Thanks
Re: New customer - DSLAM
31-01-2020 7:48 PM
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Thanks for getting in touch @Gtunney
It may be worth rebooting the router to see if you get a higher speed as we can see you were connected at around 80Mbps before hand
Re: New customer - DSLAM
31-01-2020 7:51 PM
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Re: New customer - DSLAM
31-01-2020 10:49 PM
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Re: New customer - DSLAM
02-02-2020 10:07 AM
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Can somebody at PN please check my profile?
Despite my router syncing at 72mbps my profile is set to 63mbps and no matter what I do I can't break 50mbps on speed tests. This isn't an internal bottleneck, local LAN transfer I can get 350+mbps over WiFi. At the bottom of the first screenshot you can see with sky i was consistently getting 70mbps
Re: New customer - DSLAM
03-02-2020 4:49 PM
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Hi @Gtunney
I've just reset your profile so this should improve.
Could you please test this via a wired connection tomorrow and let us know how you get on?
Best wishes
Dave
Re: New customer - DSLAM
05-02-2020 7:27 AM
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My line is now syncing at 78mbps which is great and what I’d expect however I can’t top 61.7mbps on any speed tests. On a 78mbps sync I’d expect roughly 70mbps on a Speedtest taking into account 10% overhead.
My BTW profile is set to 68mbps, my plusnet account says my profile is 65mbps. Can somebody confirm what my profile actually is and can it be upped to match my sync?
Re: New customer - DSLAM
05-02-2020 7:16 PM
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Hello there,
Stabilisation normally takes effect over the first 10 days, I would recommend allowing this time before making any changers as to not upset the profile.
Hope all else is well.
Regards - Kev
Re: New customer - DSLAM
11-02-2020 7:31 AM
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I’d expect my profile to be closer to the sync rate.
Re: New customer - DSLAM
12-02-2020 7:49 AM
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I’d like to know what my current profile is and if this can be increased closer to my sync speed?
Re: New customer - DSLAM
13-02-2020 8:36 PM
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Re: New customer - DSLAM
16-02-2020 9:27 PM
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Re: New customer - DSLAM
16-02-2020 10:04 PM
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Thanks for getting back to us @Gtunney
I do sincerely apologise for the delayed response, I'd firstly like to note more for a heads up than anything else that whilst I appreciate it's taking a while for us as staff to help out via our community forums recently, if you 'bump' a thread this will push you to the back of our queue as our internal response system works from the latest post date when sorting posts and messages in the queue. It's definitely not ideal, but the value of other people replying to threads to help out outweighs that and we're working on improving our response times, so we can pick up all threads in a timely fashion regardless.
It's also worth noting that bumping threads is against the forum rules you agreed to when you signed up. Not that I'll do anything on the back of that, as that's in the domain of our mods who moderate these forums fairly as customers.
Having said that, I'm happy to look into this for you when I'm back in the office tomorrow.
Re: New customer - DSLAM
17-02-2020 10:06 AM
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I have noticed that different browsers give different results when testing speed.
Re: New customer - DSLAM
17-02-2020 10:17 AM
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I’m all for sitting and waiting in the queue but it’s frustrating to see when after a week nobody has bothered to even check my post yet another 30+ new posts and older posts have had not one but numerous replies from plusnet staff.
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