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New customer: BT test user works - Mine doesn't

FIXED
drallcom3
Hooked
Posts: 9
Registered: 01-06-2016

New customer: BT test user works - Mine doesn't

Hello,

 

I'm new at Plusnet and my Fibre should work now, except it doesn't.

 

I did both BT tests and they connect reliably fine on all ports.

When I use my real username it doesn't (CHAP authentication failed). I even changed the pw, as some posts here suggested.

Using setup@plusdsl.net I can verify that my username and pw is correct, since it won't accept wrong ones.

I was even able to connect to plus.net for a second, but I was unable to reproduce it.

 

So, what's going on here?

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: New customer: BT test user works - Mine doesn't

Fix

Could you try that again now please.

 

It looks like the order had completed but automation didn't update the account to activate the broadband side of things.

 

I've manually updated this now so you should be able to authenticate and get online.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Highlighted
drallcom3
Hooked
Posts: 9
Registered: 01-06-2016

Re: New customer: BT test user works - Mine doesn't

Thanks. I'll try when I'm home.