New customer, 9mb download, paying for 40mb

[#1]

Had the phone / router installed today. run several speedtests from various sources, all around 9 mb download. I'm paying for 40mb connection. Why is this happening? i moved to Plusnet because Virgin Media are terrible and PlusNet was recommended. I hope I haven't made a mistake !
Please resolve ASAP please
http://www.speedtest.net/my-result/3920178586
>http://

[#2]

What FTTC speeds does the BT Broadband Availability Checker say your line should be capable of ?

[#3]

well a BT engineer came round this morning and said I have 80mb !? I wasn't there so cannot confirm. Maybe the problem is with Plusnet limiting my speed. I'll check when I get home, and try that link.
Thanks

[#4]

Quote from: caferaca1975

Maybe the problem is with Plusnet limiting my speed

That is quite easy to prove !
Go to the BT Wholesale Broadband Performance Test
Enter your phone number in the box next to "Telephone Number of the broadband circuit:",
Hit the "Run Diagnostic Test" button.
Hit "OK"  to confirm your number.
Let the test run, and wait until the "Test Results" page appears.
The information in the box is what your BT exchange thinks your line is capable of and what it is currently achieving.
To see whether Plusnet is limiting your speed, you need to compare the number following "IP Profile for your line is -" from the above test,  against the number that Plusnet use for "Current line speed:" which can be found here - High-speed Broadband (which you need to login to the Plusnet "Member Centre" to access)
If the Plusnet value is equal to the BT value,  then Plusnet ARE NOT limiting you.
If the Plusnet value is less than the BT value,  then Plusnet ARE limiting you.
If the Plusnet value is greater than the BT value,  then Plusnet are not using the correct number and it needs updating.
Hope that helps 

[#5]

Can you confirm that the low speed test results you've posted were obtained using a wired connection to the router.

[#6]

Thanks for the replies !
OK result are in:
Download speed achieved during the test was - 63.23 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
------------------------------------------------------
Upload speed achieved during the test was - 2.95Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
-------------------------------------------------------
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-11-03 20:06:14
Current line speed:
40 Mb
I'll test again when I get home
cheers

[#7]

That appears that your line is working correctly, and that you are getting the full 40Mbps download speed that you are signed up for.
This suggests when you tested and got 9Mbps, that either -

• The test was being done wirelessly


• The test was done on a machine that couldn't cope with the full speed


• The test was done a time when your BT exchange was experiencing congestion and was limiting your available speed

The upload speed seems a bit slow, so would be worth watching that in future tests.
Let us know what results you get doing the BT test at hourly intervals during the evening ?