New contract/broadband/router
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New contract/broadband/router
15-03-2019 7:10 PM
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This morning they came to install my phone line, fibre and set up my router.
Plusnet informed me days ago that my fibre would become active by midnight tonight.
I have received a text from them after lunch today saying that "my phone service is ready to use".
I then tried to activate my router but it wont connect.
Am I supposed to wait for another confirmation text?
It is already 7pm and I am getting anxious that something might have gone wrong.
At the moment the light on the router is orange and the "b" underneath could be orange or red, can't tell.
Any suggestions?
Sorry, I am very ignorant about how these things work.
Thank you all in advance!
Re: New contract/broadband/router
15-03-2019 8:00 PM
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Hi @chiarabertuolo and welcome to the forums
Am I supposed to wait for another confirmation text?
Yep, you get one for the phone and one for the broadband
Just a case of waiting .....
(hopefully by midnight it might be on, if not by the morning pop back and one of the staffers will sort it out)
Re: New contract/broadband/router
15-03-2019 8:17 PM
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Being without broadband connection sucks
Re: New contract/broadband/router
15-03-2019 8:25 PM
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Erm, well, hmm. I can't help with the timing of it, wished I could.
Suppose you could pull the battery out the clock!!
But I know what you mean - a new toy that unlocks the world, yet atm it's only function is to collect a bit of dust.
It's not the best idea, but you could connect it and leave it .... hoping .... praying .... bored .... is that the time.
Or you could make any user changes you want to make to it whilst you're waiting? I always configure them how I want them before I connect them to the line
(hopefully a member of staff will see this and check how things are progressing)
Re: New contract/broadband/router
15-03-2019 9:20 PM
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I've just checked your account and can see that your Fibre order completed shortly after your phone order. However, the automated process to activate this component on your account failed. I have now manually activated this for you and therefore your broadband should now be working.
If you have any issues please get back to us.
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