New connection, light was blue now orange

[#1]

Hey guys. Problem is pretty much what the title says. Connection was blue and said connected but no devices could connect. I put my actual username in and now just an orange light.

The engineer said it would only be 10 minutes from installation, been a few hours now. I tried changing my password on this site but no luck.

Any help appreciated! Maybe it's not been activated properly?

[#2 · Accepted solution]

Hi there

I've just activated your account so you should be able to get online

[#3]

Changing your password on this site won't make a difference, its the password in the member centre you would need to change.

That said, it sounds like your account has not yet been set up - they normally say it can be any time up to midnight - though is usually sooner. 

Ah, beaten to it - should be working now if you get the right password.

[#4]

amazing, i got the connection and the notification for this at the same time. great service, thank you!

[#5]

one last thing, if the speedtest is saying 21mbps, will that get close to my guaranteed speed of 67 over time?

[#6]

From what we can see your line is testing perfectly as shown below

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	80.0 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Technology	VDSL

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2018-06-07T17:20:32Z	2018-06-07T17:35:32Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Are you testing over a wired or wireless connection? If wireless we'd recommend trying a wired connection