New connection half the speed

[#1]

Just had fibre enabled today signed up for up to 80 meg Unlimited Fibre Extra but only getting 46 ,will it speed up ?

[#2]

PN may not have updated your profile yet , have rebooted your router ?

[#3]

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@imposter63 wrote:

will it speed up ?

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Maybe.

You can see the estimated speed for your line here.

[#4]

Have re-booted router several times , changed standard router for a different one but still the same

Line is supposed to handle 72.7 to 80

[#5]

How are you testing via a wired connection or WiFi?

Have you logged into the router to see your sync speeds - posting the details from the Helpdesk tab, making sure you obscure your username and SSID might hel get you soe more detailed help.

[#6]

Looking at your estimates your line showing be synced between 72.7 and 80Mb/s

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Range(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	80	72.7	20	20	--	Available	--	--	--	--

Testing your line is showing it's actually connected at 41.7Mb/s, so something isn't right there.

est Outcome Code	GTC_FTTC_SERVICE_0001
Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	41.7 Mbps
Upstream Speed	15.5 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	573.1
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Low
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From 09:45 to 11:15
Interference Location	Customer Premise
Interference Observed In Days	2
Home Wiring Problem	Not Detected
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off

I'd advise getting this reported to us as a fault at https://faults.plus.net - let us know here when you've done so and we'll get this pushed through.

[#7]

Ok reported this as a fault

[#8]

How many telephone sockets do you have?

The "Bridge Tap" the test detected could possibly be due to unfiltered extension sockets (although the test results do also say No for "Home Wiring Problem").

[#9]

I've just checked the fault and the next step will be to book an engineer visit, I've updated the fault ticket with this info so if you can reply there with your availability we'll get this progressed and booked.