New broadband customer- not working!
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New broadband customer- not working!
16-03-2018 4:00 PM - edited 16-03-2018 4:40 PM
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Re: New broadband customer- not working!
16-03-2018 4:33 PM
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Hi @Djshepy
Thanks for getting in touch.
I can see that you raised a fault on the 13/3/18 and that my colleague send you some troubleshooting information on this ticket here on the 14/3/18.
Could you confirm that you've undertaken all of the steps that my colleague provided before we progress this further?
Thanks,
Dave
Re: New broadband customer- not working!
16-03-2018 4:42 PM
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Re: New broadband customer- not working!
16-03-2018 5:01 PM
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Hi @Djshepy
Thanks for confirming that.
Your service is actually showing as active and connected at your property but the router isn't picking up the signal.
Could you confirm what's going on with the router at the moment in terms of lights etc?
Thanks,
Dave
Re: New broadband customer- not working!
16-03-2018 5:19 PM
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Re: New broadband customer- not working!
17-03-2018 12:24 PM
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Re: New broadband customer- not working!
17-03-2018 12:34 PM
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Have you reported the fault?
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