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New User - Plusnet Orange Light on Router

IvorH
Newbie
Posts: 1
Registered: 01-11-2016

New User - Plusnet Orange Light on Router

Having Switched over from Sky to Plusnet on the 25 Oct, I have had no internet access since.  The light on my router state orange with a orange broadband symbol.  An engineer ( BT open reach ) has checked the line and was OK and deemed the Router at fault.  A new router came and still same problem.  

 

I have an Old router ( DLINK GT604T ) and trying to connect cia the DSL setup user and password manually using my plusdsl.net user name and password but this also failed.  

 

Looking at the website the Orange B connection  states that there is connection but a problem with setup.  How can this be checked again.  I have reset my router a number of times.

Having taken 3 months to Jump ship from Sky and am now regretting this and I am using next doors SKY connection to type this message.

 

 

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: New User - Plusnet Orange Light on Router

Hi there,

 

It definitely sounds like an authentication issue.

 

Please send me a PM with your username and I'll be able to look into this from our side for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team