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New Upgrade

Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

New Upgrade

Just been upgraded from PN ADSL to FTTC
Speeds not quite as expected, expected 26/6. Anything need to be done or will it increase in time ?
Let's be careful out there !
11 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: New Upgrade

You're currently connected at:
Downstream Speed 18.9 Mbps
Upstream Speed 3.1 Mbps
So the speedtest results are about right for that sync. However these speeds are below the estimates for your line so I'd suggest going through the faults checker at https://faults.plus.net so we can see what's going on.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: New Upgrade

Thanks
Done and I've added to the ticket:
17.73 down
2.64 up
24.63 ping
and after the test I got:
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
I'll leave it with you  Smiley
Let's be careful out there !
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: New Upgrade

Just a quick question.
I just have the new NTE5 mk3 master with no extensions.
The engineer has left the old microfilter in place connected to my cordless phone setup. Can I remove it ?
Let's be careful out there !
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: New Upgrade

It "should" be totally unnecessary (and irrelevant either way), but if the phone doesn't ring put it back.
I actually do have a DECT phone that requires a ring wire signal so it has an otherwise irrelevant filter.  Crazy
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: New Upgrade

Thanks. I've had a look around and one BT link said that ADSL filters can be detrimental so I've removed it. Quiet line test OK, phone still rings.
Let's be careful out there !
Community Veteran
Posts: 2,563
Thanks: 174
Fixes: 2
Registered: 27-05-2011

Re: New Upgrade

i dont think phones have needed ring wires for about 30 years  Roll eyes
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: New Upgrade

The other thing I've spotted is that he's used the white lead with orange tips instead of the black lead with red tips to connect the modem to the router.
I'll shut up now and wait  Grin
Let's be careful out there !
carlmagic
Grafter
Posts: 55
Registered: 29-10-2014

Re: New Upgrade

I think the only difference between them ethernet cables i can remember is how many pairs are actually working inside.
The yellow has 2 pairs (4 wires) and the red has 4 pairs (8 wires) meaning the yellow can only do 100mbit and the red can do 1gbps.
dick:quote
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: New Upgrade

OK thanks. I'll leave it alone unless I'm told by PN to switch them over as I don't want DLM to reduce my speed.
Let's be careful out there !
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: New Upgrade

Update:
Openreach been and there is a fault on the line between me and the green box. Another Openreach appointment will be made for a 'broadband boost' engineer to test and rectify the bad joint when found.
Thumbsup to Plusnet for getting this started so soon after activation  Smiley
Let's be careful out there !
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: New Upgrade

Second engineer has cleaned and produced a 2Mbps down increase, upload very slightly up by 0.2Mbps.
My estate has aluminium wiring which is deteriorating and needs replacing but who knows when. Maybe DLM may increase me slightly.
Basically it's as good as it's going to get so BT's estimate is off.
Let's be careful out there !