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New Plusnet Customer - Woeful Speed!

funkyfin2000
Dabbler
Posts: 12
Registered: 02-04-2015

New Plusnet Customer - Woeful Speed!

New Customer today - engineer has been and connected up, took a while to get connected for some reason but his line test/txt message came back saying line supports 80m/20mb
Upload is nicely sat at about 18-19mb which is great. Download is stuck at about 12mb which has now stablised....
Should I be worried, or does it really take 5 days for the line to become stable - the box is literally at the end of the street - 200m max!
Any ideas?
Thanks Smiley
Rich
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New Plusnet Customer - Woeful Speed!

If the engineer tested and could see 80/20 then I'd expect you to be getting close to the full speed on your Up to 38Mb product.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
funkyfin2000
Dabbler
Posts: 12
Registered: 02-04-2015

Re: New Plusnet Customer - Woeful Speed!

This is what I see in the Router settings:

Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7150281M006371
3 - Firmware version: 7.273.1_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode Fibre
6 - Uptime: 0 days 07:10:43
7 - Data rate: 100M/100M
8 - Maximum data rate: 100M/100M
9 - Noise margin: -
10 - Line attenuation: -
No Line Stats which is a bit odd.....do you suppose there could be a fault Chris?
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New Plusnet Customer - Woeful Speed!

Having tested the line I can't see any issues at all. You won't see the line stats in the router on a fibre connection.
Downstream Speed 80.0 Mbps
Upstream Speed 20.0 Mbps
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Can you ensure you're testing via an ethernet cable?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
funkyfin2000
Dabbler
Posts: 12
Registered: 02-04-2015

Re: New Plusnet Customer - Woeful Speed!

Latest Speed check completed :
funkyfin2000
Dabbler
Posts: 12
Registered: 02-04-2015

Re: New Plusnet Customer - Woeful Speed!

Indeed I am - Direct connection.... Sad
funkyfin2000
Dabbler
Posts: 12
Registered: 02-04-2015

Re: New Plusnet Customer - Woeful Speed!

Pretty stable at 8mb this evening clearly:
funkyfin2000
Dabbler
Posts: 12
Registered: 02-04-2015

Re: New Plusnet Customer - Woeful Speed!

Tested via the BT Test socket - just the same Sad What do I do next Chris?