New Install - Fibre 40/2
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New Install - Fibre 40/2
02-01-2015 2:02 PM
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Tim
Re: New Install - Fibre 40/2
02-01-2015 2:06 PM
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If you can advise the approximate time of the call it should help the staff on here to check and listen to the call
The downstream speed will be limited by the Current Line Speed here https://portal.plus.net/my.html?action=data_transfer_speed which is easily fixed
If you run this speed test what are the results http://www.mybroadbandspeed.co.uk/
Re: New Install - Fibre 40/2
02-01-2015 2:11 PM
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Tim
Re: New Install - Fibre 40/2
02-01-2015 2:13 PM
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As well as your Current Line speed being wrong, as JIm says, it's possible that you've being provisioned incorrectly. I'm sure one of the Customer Relations Team(CRT) will be along shortly to sort matters out...
Quote The BT engineer said our speed at the exchange is being limited to 40 down and 2
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New Install - Fibre 40/2
02-01-2015 2:28 PM
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Tim
Re: New Install - Fibre 40/2
02-01-2015 2:34 PM
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I believe that Plusnet will often provision on 40Mbit if the estimate is below that (though the upstream should really be 10 rather than 2 in such cases)
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: New Install - Fibre 40/2
02-01-2015 2:36 PM
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Re: New Install - Fibre 40/2
02-01-2015 2:41 PM
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Re: New Install - Fibre 40/2
02-01-2015 3:02 PM
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Tim
Re: New Install - Fibre 40/2
02-01-2015 3:39 PM
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also with fibre the quality of the signal drops a lot quicker than ADSL so that to can come in to play which can be worse if your line is aluminium rather than the optimum copper.
sadly it looks like you maybe stuck with what you have, maybe have another word with plusnet if you feel you were miss sold in any way especially if you signed up and paying for 80 / 20 and it's not much better than adsl.
Re: New Install - Fibre 40/2
02-01-2015 3:43 PM
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Tim
Re: New Install - Fibre 40/2
02-01-2015 3:56 PM
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Re: New Install - Fibre 40/2
02-01-2015 3:58 PM
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Quote maybe have another word with plusnet if you feel you were miss sold in any way
Certainly not the case from what I can tell, the estimates were provided in a ticket during the account change.
Re: New Install - Fibre 40/2
02-01-2015 4:41 PM
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I am not worried about miselling so lets put that one to bed. I would just like to follow the BT engineers advice of getting the upload speed increased, is 40/20 or 40/10 possible?
Tim
Re: New Install - Fibre 40/2
02-01-2015 4:51 PM
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I'm presuming that the exchange is 20CN only because if you were getting 8Mbps/832Kbps on ADSL you'd get much faster speeds from ADSL2+ than you are from fibre.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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