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New Hub One Router won't connect to the internet.

anon1234
Newbie
Posts: 3
Registered: ‎12-10-2019

New Hub One Router won't connect to the internet.

It was working perfectly for maybe two days and then the red light went on and haven't had BroadBand for four days now. Tried changing the username. Just get an endless PPP spinner. When I restart the username changes to setup@plusdsl.net. Really don't know what to do.
3 REPLIES 3
anon1234
Newbie
Posts: 3
Registered: ‎12-10-2019

Re: New Hub One Router won't connect to the internet.

Btw. Username is [Removed]. Plz help.

 

 

Moderators Note: Personal information removed

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,204
Thanks: 468
Fixes: 128
Registered: ‎27-04-2007

Re: New Hub One Router won't connect to the internet.

Hi there, I can see that you reported a fault with us today and we've got an engineer visit arranged with you. I hope that gets sorted out ASAP and we've added further updates to your account here: https://www.plus.net/wizard/?p=view_question&id=195073379 - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
anon1234
Newbie
Posts: 3
Registered: ‎12-10-2019

Re: New Hub One Router won't connect to the internet.

It appears there's a fault with the line. Hopefully back up and running on Thursday. Thx, Adam.