Well, @OskarPapa, I was out for quite a lot of today, but when I got back shortly after you sent your message I noticed the signal seemed to be dropping out again.
You're broadly right about yesterday evening, when the signal seemed largely to be OK apart from a couple of dropouts. The problem is that the only way to solve the dropout was to unplug everything and then reconnect it, and this was what had led to me sending back the previous router. Note also I don't mean pressing the 'reset' button on the router, I mean switching it off, unplugging everything from it, waiting, then reconnecting and rebooting it.
I've been a PlusNet customer for about 11 years now, and I've always been very satisfied with the service provided, but I can't say this has been the case since I 'upgraded' to high-speed with you. In my experience of it, the Hub One router just isn't reliable. Lengthy dropouts are far too regular, and not a day goes by when I don't have some issue with connectivity. Earlier today (approx. 5.30pm), my family had to abandon trying to stream something on the TV as the signal just wasn't reliable. The router sits next to the phone line to which it is connected, and is also right next to the TV, and the streaming services they try to use are either via an app built in to the TV or a box right next to it, so distance between socket and router, or router and equipment, cannot be an issue. Then more recently I've been trying to use my phone connected to wifi. The issue here is that the connection just seems to grind to a halt and the only way to get the app/browser to load is to disconnect from wifi and use 4G. This can happen anywhere within the house, whether I'm right next to the router or as far away as I can be from it in a small house, and has been the case for most of the past hour. For a company with your reputation for good service I feel this falls a long way short.
