cancel
Showing results for 
Search instead for 
Did you mean: 

New Fibre, strange problem

jams97
Newbie
Posts: 3
Registered: ‎23-07-2015

New Fibre, strange problem

Hi all,
I got my fibre installed yesterday and all is going well, except for 1 strange problem....all my devices think im in China!
According to google maps on my phone and my laptop I'm in China!
I've changed the DNS to googles DNS but i'm still getting the same problem.
Anyone know a way to get this fixed?
9 REPLIES 9
Terranova667
Pro
Posts: 1,511
Thanks: 125
Fixes: 5
Registered: ‎19-02-2014

Re: New Fibre, strange problem

hmm if they think your in China that could be down to the IP address your router has been assigned it has been known for U.S IP address to crop up from time to time but this is the first for China.
Log into the router drop the connection there is usually a disconnect / connect button listed under broadband , wait 30 seconds or so then connect again,  you should be given a new IP address hopefully one that isn't linked to another country.
before changing the IP address it might be worth making a note of it and posting it here for someone on the CRT to be aware of so others don't get it.
 
sjptd
Grafter
Posts: 494
Thanks: 4
Registered: ‎01-09-2014

Re: New Fibre, strange problem

Also, post the bad IP address on the thread http://community.plus.net/forum/index.php/topic,130918.0.html
SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: New Fibre, strange problem

You can find your public IP address and details of where it is registered at https://www.whatismyip.com
Ex - Plusnet Customer (2009 - 2023) now with BT
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: New Fibre, strange problem

A geolocation check shows the IP to be a UK one Undecided
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Terranova667
Pro
Posts: 1,511
Thanks: 125
Fixes: 5
Registered: ‎19-02-2014

Re: New Fibre, strange problem

Strat it would be showing your IP address not the OPs they would have to follow that link and check
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: New Fibre, strange problem

moderators can see the ip address used by the poster in his last post
jams97
Newbie
Posts: 3
Registered: ‎23-07-2015

Re: New Fibre, strange problem

Ye it's a uk IP, it showed my current location briefly earlier now it's back to china  Huh
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: New Fibre, strange problem

Try going to google.com/ncr (No Country Redirect) and see if that makes any difference. There are reports across the Internet of this happening from time to time unfortunately.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jams97
Newbie
Posts: 3
Registered: ‎23-07-2015

Re: New Fibre, strange problem

Thanks, it fixed itself later that day  Smiley