New Fibre installation but reduced sync speed.
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New Fibre installation but reduced sync speed.
14-05-2016 9:35 AM - edited 14-05-2016 9:42 AM
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Hello,
So i just got Fibre activated on my line which is estimated for 80mb but i'm only syncing at 55mb. Now i'm not expecting 80mb but 55mb seems a bit lower than normal surely?
Just wanna know if there's an issue or if i'm overthinking it. To be fair the connection has been very stable and consistent at 50-55mb/s
I feel like the fact that i have a non-NTE5/MK3 Master Socket might be the culprit. But i'm a newbie so don't know.
What do you guys think?
Re: New Fibre installation but reduced sync speed.
14-05-2016 11:42 AM
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Did you plug the router into the phone test socket to see it that makes a difference? Assuming the master phone socket has one hidden under the lower cover.
Your BTW IP Profile and speed test is showing that you are under the acceptable speed (hence it is shown in red) so you might want to raise a fault at https://portal.plus.net/apps/kbdfaults after trying the test socket approach.
Please make sure that if you do unplug the router that you first log onto the router and click "disconnect" and wait a minute or two before you unplug it from the wall socket or turn its power off. Just so that the cabinet knows that you are disconnecting it and it is not a fault
Re: New Fibre installation but reduced sync speed.
14-05-2016 11:45 AM
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My socket doesn't have a testing port. Its one of the old 2/1 ones.
I've raised a fault with Plusnet and they're looking into it.
Re: New Fibre installation but reduced sync speed.
14-05-2016 11:50 AM
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Might get Openreach to sort out the socket for free too if you're lucky
Openreach have replaced mine twice now and the original was only installed in 1991.
Amazing how many of the old style sockets are still around and will stay as self installs are the norm now.
Re: New Fibre installation but reduced sync speed.
14-05-2016 11:56 AM
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Yeah i suspect its the culprit. Even when i was on LLU broadband. I kept having frequent disconnections. I think there's massive interference going on that the micro-filters can't fully handle.
If they do send an engineer out i'll plead for an NTE5 socket. Think the current one is from the early 80s, its probably older than me!
Re: New Fibre installation but reduced sync speed.
14-05-2016 12:12 PM
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@kanaka wrote:
Think the current one is from the early 80s, its probably older than me!
Thank you for making me feel old
Re: New Fibre installation but reduced sync speed.
14-05-2016 12:21 PM
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Haha. You don't look a day over 21
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