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New Fibre install Opeanreach order stalled
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- Re: New Fibre install Opeanreach order stalled
New Fibre install Opeanreach order stalled
06-01-2015 10:40 AM
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Hi
Please can someone have a look at Question #96269551 as I have been waiting over a month for my fibre order to complete due to a delay with the installation by Openreach including two "no-shows" by their engineer!
I understand it is a busy time of year with Christmas and the New Year but I've not heard anything since the 15th of December when my Question #96269551 was put on hold.
Thanks in advance for your help!
Pete
Please can someone have a look at Question #96269551 as I have been waiting over a month for my fibre order to complete due to a delay with the installation by Openreach including two "no-shows" by their engineer!
I understand it is a busy time of year with Christmas and the New Year but I've not heard anything since the 15th of December when my Question #96269551 was put on hold.
Thanks in advance for your help!
Pete
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Re: New Fibre install Opeanreach order stalled
06-01-2015 10:52 AM
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Hi and welcome to the forums,
I'm sorry to see that you've had a few problems. I can see there were a few issues with the routing and cab. I will get someone more experienced in provisioning than me to take a look into this for you.
Tony
I'm sorry to see that you've had a few problems. I can see there were a few issues with the routing and cab. I will get someone more experienced in provisioning than me to take a look into this for you.
Tony
Message 2 of 9
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Re: New Fibre install Opeanreach order stalled
06-01-2015 11:15 AM
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Hi Tony,
Thanks for looking into this for me. Hopefully they can sort out the routing issue as I'm connected to a very small exchange with only 585 residential lines according to SamKnows!
Pete
Thanks for looking into this for me. Hopefully they can sort out the routing issue as I'm connected to a very small exchange with only 585 residential lines according to SamKnows!
Pete
Message 3 of 9
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Re: New Fibre install Opeanreach order stalled
08-01-2015 9:37 AM
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Good Morning All,
I've now had my appointment through for my fibre install next week on Tuesday 13th AM.
Just one question; Is there any way to defiantly confirm that this will go ahead and there are no other issues before I book more time off work? As I've already taken two days off for the previous engineer "no shows" and I'm running out of holidays rapidly!
Thanks
Pete
I've now had my appointment through for my fibre install next week on Tuesday 13th AM.
Just one question; Is there any way to defiantly confirm that this will go ahead and there are no other issues before I book more time off work? As I've already taken two days off for the previous engineer "no shows" and I'm running out of holidays rapidly!
Thanks
Pete
Message 4 of 9
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Re: New Fibre install Opeanreach order stalled
08-01-2015 9:42 AM
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Good morning,
I am sorry to hear about the delays your having it must be frustrating!
As the cabinet work has been finished I cant see a reason for the engineer to not turn up.
BT Openreach should give you a call to confirm the engineer appointment.
I am sorry to hear about the delays your having it must be frustrating!
As the cabinet work has been finished I cant see a reason for the engineer to not turn up.
BT Openreach should give you a call to confirm the engineer appointment.
Message 5 of 9
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Re: New Fibre install Opeanreach order stalled
08-01-2015 9:54 AM
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Thanks for the quick reply Joshua!
So, am I correct in thinking that BT Openreach will phone early on the Morning of the install to confirm it's going ahead?
Getting excited already!!
So, am I correct in thinking that BT Openreach will phone early on the Morning of the install to confirm it's going ahead?
Getting excited already!!
Message 6 of 9
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Re: New Fibre install Opeanreach order stalled
08-01-2015 2:24 PM
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I've had a few no-shows, as well as a couple of attendances (and still don't have fibre).
However, for the best two engineer appointments, both had an automated call from Openreach a couple of days before the actual appointment.
My next appointment is also the 13th, and I haven't (yet) had this call, hopefully tomorrow...
However, for the best two engineer appointments, both had an automated call from Openreach a couple of days before the actual appointment.
My next appointment is also the 13th, and I haven't (yet) had this call, hopefully tomorrow...
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Message 7 of 9
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Re: New Fibre install Opeanreach order stalled
08-01-2015 8:43 PM
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I hve never had a call from any BTO enginner to say they are coming they either turn up or they don't.
Message 8 of 9
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Re: New Fibre install Opeanreach order stalled
08-01-2015 8:49 PM
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I had a call but think it was because the engineer couldn't find us
I've always loved our inaccessibility good for avoiding Jahovas Witnesses etc.
I've always loved our inaccessibility good for avoiding Jahovas Witnesses etc.
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
To be is to do - Kant
do be do be do - Sinatra
Message 9 of 9
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