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New Fibre customer looking for advice!

ericgripp
Grafter
Posts: 182
Registered: ‎26-04-2013

Re: New Fibre customer looking for advice!

Just skimmed over the thread, but to see 70meg + throughput over wireless you need at least 5ghz band (which I think is wireless n) as my surface pro 3 only did 40 meg with the plusnet wirleless TGN router. However my new billion shows the same speed throughput on 5ghz band as does my wired pc connection.
Sadiro
Dabbler
Posts: 18
Registered: ‎17-05-2015

Re: New Fibre customer looking for advice!

To be honest, i dont even want 70+ mb over wireless, i just want the full potential of my line expectancy in general, 50+mb, too me, it makes the difference, the cost i care less about - but i would like to be able to sit back, and think "At least im getting what im epxected" - 35mb capped, when the line potential has upto 60, to me, is an annoyance, and i totally understand, that its upto me to make it happen.

I intend to upgrade the router - "This billions router, was actually the one i had in mind before the thread started...", get the right cabling (twisted, cat6 etc...) - for wireless, i understand that powerline adapters might not be the best, but there sure gonna be much better than these crappy 2007 belkin 54mbps wireless adapter i have now from back in the day.
So im open for all and any suggestions, on how to succeed in helping both PN & myself, in getting my speeds upto what they should be, cause in the long run, more speed in my general purpose for what we use the net for, is always a bonus.
Someone suggested http://www.amazon.co.uk/TP-LINK-C2-Wireless-Gigabit-Storage/dp/B00K0MJ8DS this one.
Seems alright.
lf2k
Grafter
Posts: 46
Registered: ‎12-05-2015

Re: New Fibre customer looking for advice!

Looking at the stats you posted it looks like plusnet think you're maxing out at 40, so you'll be getting a little less than this in practice.
So ignoring routers/power adapters and all of that for now, what you really need to see is your linestats - which means you need to unlock your modem (and it depends on whether you've got a Huawei or ECI modem).  On top of that, you need to know what type of cabinet you're connecting to.
This is important, because this might be messing with your stats/you might be interleaved etc...
But if you had stats, you might be able to spot issues and fix them - meaning you could get a speedboost.
Sadiro
Dabbler
Posts: 18
Registered: ‎17-05-2015

Re: New Fibre customer looking for advice!

Well since no staff seems to be popping in to give any help or advice, whats the best line of approach i should be taken to get stats and everything sorted?
I know the cabinet im connecting too is the one just down the road from me, nomore than 100yrds (so the engi says...).
But what now?
lf2k
Grafter
Posts: 46
Registered: ‎12-05-2015

Re: New Fibre customer looking for advice!

Work out if you have an HG612 (made Huawei) - check over the super useful Kitz forum for pointers on how to get up and running:  http://www.kitz.co.uk/routers/hg612unlock.htm
Sadiro
Dabbler
Posts: 18
Registered: ‎17-05-2015

Re: New Fibre customer looking for advice!

Looks like im on an ECI modem, yellow ports in the back.
Would i be essentially better just to buy a new router?
TP link  or Billion, ghz band+
lf2k
Grafter
Posts: 46
Registered: ‎12-05-2015

Re: New Fibre customer looking for advice!

ECI modem - that's probably not helping your speed!  Angry
I did a little bit of checking (I think you're in Glasgow on Croftfoot exchange) - looks like all of your cabinets are Huawei.

Cabinet P1  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 14a    Huawei  G73 4EJ 
Cabinet P2  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 14a    Huawei  G73 4ES 
Cabinet P3  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 14a    Huawei  G45 0BA 
Cabinet P4  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 13a    Huawei  G45 0DT 
Cabinet P5  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 14a    Huawei  G45 0EP 
Cabinet P6  FTTC Available from 25th December 2014  Phase BDUK Scot Government 13a  283  Huawei  G45 0PY 
Cabinet P7  FTTC Available from 13th January 2015  Phase BDUK Scot Government 13a  176  Huawei  G45 9JA 
Cabinet P8  FTTC Available from 13th January 2015  Phase BDUK Scot Government 13a  320  Huawei  G45 0NN 
Cabinet P9  Fibre Not Available        G45 0AB 
Cabinet P10  Fibre Not Available        G45 9RY 
Cabinet P11  FTTC Available from 17th December 2014  Phase BDUK Scot Government 13a  288  Huawei  G45 9PW 
Cabinet P12  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 14a    Huawei  G45 9RD 
Cabinet P13  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 14a    Huawei  G45 9HA 
Cabinet P14  FTTC Available from 5th December 2014  Phase BDUK Scot Government 13a  386  Huawei  G45 9NA 
Cabinet P15  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 13a    Huawei  G45 9AN 
Cabinet P16  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 14a    Huawei  G73 4BT 
Cabinet P17  FTTC Available from 9th December 2014  Phase BDUK Scot Government 13a  554  Huawei  G44 5HH 
Cabinet P18  FTTC Available from 25th December 2014  Phase BDUK Scot Government 13a  399  Huawei  G45 0NA 
Cabinet P19  FTTC Available from 12th December 2014  Phase BDUK Scot Government 13a  362  Huawei  G73 4AA 
Cabinet P20  FTTC Available from 11th December 2014  Phase BDUK Scot Government 13a  357  Huawei  G73 5JZ 
Cabinet P21  FTTC Available from 16th December 2014  Phase BDUK Scot Government 13a  423  Huawei  G73 4LF 
Cabinet P22  FTTC Available from 23rd December 2014  Phase BDUK Scot Government 13a  402  Huawei  G73 5ET 
Cabinet P23  Fibre Not Available        G45 0JS 
Cabinet P24  FTTC Available from 12th February 2015  Phase BDUK Scot Government 13a  178  Huawei  G73 4DA 
Cabinet P25  FTTC Available from 10th December 2014  Phase BDUK Scot Government 13a  133  Huawei  G45 0QE 
Cabinet P26  FTTC Available from 9th December 2014  Phase BDUK Scot Government 13a  361  Huawei  G45 9HR 
Cabinet P27  FTTC Available from 17th December 2014  Phase BDUK Scot Government 13a  197  Huawei  G45 0EQ 
Cabinet P28  FTTC Available from 9th December 2014  Phase BDUK Scot Government 13a  226  Huawei  G45 0AH 
Cabinet P29  FTTC Available from 11th December 2014  Phase BDUK Scot Government 13a  239  Huawei  G73 5JT 
Cabinet P30  FTTC Available from 16th December 2014  Phase BDUK Scot Government 13a  406  Huawei  G73 5EU 
Cabinet P31  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 14a    Huawei  G45 9HH 
Cabinet P32  Fibre Not Available        G73 5DX 
Cabinet P33  FTTC Available from 13th January 2015  Phase BDUK Scot Government 13a  258  Huawei  G45 0DL 
Cabinet P34  FTTC Available from 13th December 2014  Phase BDUK Scot Government 13a  300  Huawei  G45 0EB 
Cabinet P35  Fibre Not Available        G45 0HD 
Cabinet P36  FTTC Available from 21st December 2014  Phase BDUK Scot Government 13a  259  Huawei  G45 0EJ 
Cabinet P37  Fibre Not Available        G73 4EQ 
Cabinet P38  FTTC Available from 13th December 2014  Phase BDUK Scot Government 13a  402  Huawei  G73 4AR 
Cabinet P39  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 14a    Huawei  G73 5LG 
Cabinet P40  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 15b    Huawei  G73 5BJ 
Cabinet P41  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 14a    Huawei  G73 5HY 
Cabinet P42  Fibre Not Available        G45 9TX 
Cabinet P43  Fibre Not Available        G45 9RR 
Cabinet P44  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 14a    Huawei  G45 9DH 
Cabinet P45  FTTC Available from 22nd January 2015  Phase BDUK Scot Government 13a  194  Huawei  G45 9QB 
Cabinet P46  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 13a    Huawei  G45 9AA 
Cabinet P47  FTTC Available from 21st December 2014  Phase BDUK Scot Government 13a  262  Huawei  G45 9JJ 
Cabinet P48  FTTC Available from 21st December 2014  Phase BDUK Scot Government 13a  172  Huawei  G45 0QB 
Cabinet P49  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 14a    Huawei  G73 4PQ 
Cabinet P50  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 13a    Huawei  G73 4RB 
Cabinet P51  FTTC Planned (exchange ready 29th August 2014)  Phase BDUK Scot Government 14a    Huawei  G73 4RP 
Cabinet P52  Fibre Not Available        G73 4NA 
Cabinet P53  Fibre Not Available      Huawei  G72 8HU 
Cabinet P54  Fibre Not Available        G45 9AT 
Cabinet P55  Fibre Not Available        G73 4LH 
Cabinet P56  Fibre Not Available        G45 9SR 

This means you'll probably get better speeds using a router with a Broadcom chip in it.
Which one is best?  Really don't know...
Looking over at Kitz (http://forum.kitz.co.uk/index.php/topic,14436.0.html) you'd want something with BCM inside - the prices are all quite high, but you might be able to track down a bargain (£120-150!).
I guess I'd probably go for a Billion BiPAC 8800AXL for all of the bells and whistles... but it's quite expensive and out of stock on Amazon.

Sadiro
Dabbler
Posts: 18
Registered: ‎17-05-2015

Re: New Fibre customer looking for advice!

Get yourself a staff position mate lol....
But in all seriousness, routers....
The one you suggested is obviously the one im going for, due to the fact well, so far its the only 1 you suggested, and you clearly have experience more than i do in this matter.
But with it being out of stock, any other routers or websites you reckon i could pick one up?
Newegg etc?

Im guessing the http://www.amazon.co.uk/Billion-8800NL-Gigabit-Wireless-Router/dp/B00K6D2ESM is no use?  Scratch that, realized it has no 5ghz.
lf2k
Grafter
Posts: 46
Registered: ‎12-05-2015

Re: New Fibre customer looking for advice!

Well it's my top choice based on the fact a lot of people rate it, and it does everything you could want (and probably more).
There's a Netgear D6400 which you can pick up from just about anywhere (PC World/Currys etc)...  this should be OK, but you'll need to install the latest firmware to get the best out of it.
http://www.netgear.co.uk/home/products/networking/dsl-modems-routers/d6400.aspx
Just a bit wary of netgear, having used their routers in the past...
I'll have a nosey around on various forums and see if anything else jumps out at me - just steer clear of BT Homehubs, because chances are you'll get the wrong one (you want a 5B not a 5A) and they tend to be locked down.  If you can guarantee you'd get a 5B, that might worth a shot.
Sadiro
Dabbler
Posts: 18
Registered: ‎17-05-2015

Re: New Fibre customer looking for advice!

So...good news.
My TP Link power adapters arrived this morning - and ive just set them up (took less than 10minutes...)
- MY PC CONNECTION! (Woot!)
I am now punching out the exact same results, as my wire connected pc downstairs, through a different outlet - using the power adapters, these things are really a godsend.
The only thing to work on now, is to replace the router, with a 5Ghz band - and hopefully get my speed increased through the exchange, cause PN are still capping me around 35mb
Below, is a chart again, of another diagnostics test, so clearly...my line CAN accept upto 60mb, im guessing the 5ghz router should fix this?

And for some reason PN are still pushing this out.
Estimated line speed:
45Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-05-18 15:11:53
Current line speed:
40 Mb
Surely this has to be on there end?
Sadiro
Dabbler
Posts: 18
Registered: ‎17-05-2015

Re: New Fibre customer looking for advice!

Just as a complete and final update too this thread.
I thank everyone for there sound advice and help - its much appreciated.
But ive finally fixed the cause of the problem.
And suffice to say, it was PN's side, not my end, not the routers end, not the bands, wireless, exchange, cabinet....nothing.
I spoke to someone from bb support online chat - called Lewis.
Within 3minutes, he had sussed, and completely admitted, "The problem is with your account setup - give me 1minute to update your profile"....
Within 15minutes, i done a new speedtest.

This is what i am now getting.
Lewis, you need a bonus mate....thank you once again, and heres hoping it stays this way!
Thanks again guys!
Good luck!