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New Fibre customer & concerned with performance
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New Fibre customer & concerned with performance
09-09-2015 10:07 AM
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Hi all - i have been a Plusnet broadband customer for a while and have just upgraded to fibre - the engineer visited yesterday and everything was easy to set yesterday as per the instructions. So after a few speed tests last night and this morning using my wired PC i am getting 3.8mbps download speed and 2mbps upload (using ookla speedtest) my estimated line speed was 40mbps.
This is no different to the broadband speed i was getting pre-fibre and obviously not what i was expecting with fibre!
Any ideas?
Thanks,
Ben
This is no different to the broadband speed i was getting pre-fibre and obviously not what i was expecting with fibre!
Any ideas?
Thanks,
Ben
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Re: New Fibre customer & concerned with performance
09-09-2015 10:21 AM
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Hi welcome to the forums, it looks very much like you haven't been switched over to fibre on plusnets end it should happen once openreach finish doing their work but doesn't always happen and such your still getting the ADSL speeds.
you can either see if one of the Customer relation team members sees this and updates it for you, or jump into live chat and a Agent there should be able to do it for you.
you can either see if one of the Customer relation team members sees this and updates it for you, or jump into live chat and a Agent there should be able to do it for you.
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Re: New Fibre customer & concerned with performance
09-09-2015 12:12 PM
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Once they've switched you over to fibre you may need to reboot your router.
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Re: New Fibre customer & concerned with performance
11-09-2015 1:56 PM
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- New Fibre customer & concerned with performance