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New Fibre broadband

FIXED
Erics
Hooked
Posts: 5
Registered: 13-08-2017

New Fibre broadband

Hi awaiting an engineer on Mon 14th Aug to install fibre broadband -checked my account regarding router but still does not record as sent , states pending-no text or email to say router sent-when can I expect router to be sent , text confirmation and received as installation booked for 14th ( today 13th)?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,192
Fixes: 255
Registered: 21-04-2017

Re: New Fibre broadband

Fix

Hi there,

 

I am sorry that your router wasn't ordered in advance automatically. I can see you've since contacted our support team and we're getting your new router out to you as soon as possible. Apologies for any inconvenience caused.


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team