New Fibre broadband

[#1]

Hi awaiting an engineer on Mon 14th Aug to install fibre broadband -checked my account regarding router but still does not record as sent , states pending-no text or email to say router sent-when can I expect router to be sent , text confirmation and received as installation booked for 14th ( today 13th)?

[#2 · Accepted solution]

Hi there,

I am sorry that your router wasn't ordered in advance automatically. I can see you've since contacted our support team and we're getting your new router out to you as soon as possible. Apologies for any inconvenience caused.

Anoush