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New Fibre broadband gotten slower

Steroberts
Dabbler
Posts: 10
Registered: ‎01-04-2016

New Fibre broadband gotten slower

Hey, my new connection seems to be getting slower. It was fine at 75down and 18up but it's been dropping in speed even though it seemed stable to me at 75.

Currently at 62down and 13 up. If I run speed test (on my mobile) where before I was getting 75/18 now it's showing 30/13.

I did raise a simple ticket but I might have sent it to the wrong place.

Do I need one of these profile nudges I hear so much about?

Thanks!
7 REPLIES
etdsaunders
Pro
Posts: 240
Thanks: 32
Fixes: 7
Registered: ‎21-02-2016

Re: New Fibre broadband gotten slower

Is your mobile using 2ghz or 5ghz wifi? And has this slow down been noticed more during peak hours?
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Steroberts
Dabbler
Posts: 10
Registered: ‎01-04-2016

Re: New Fibre broadband gotten slower

As far as I know it's 5ghz, it was running at 75 for the first week ish.

Nah drop is pretty consistent throughout the day.
etdsaunders
Pro
Posts: 240
Thanks: 32
Fixes: 7
Registered: ‎21-02-2016

Re: New Fibre broadband gotten slower

I would try a few things first, if you are using a hub one login and change the 5ghz wifi name and make sure Mobile is connected to the 5ghz.

If that reports slow speeds still, simply disconnect wait 30 seconds and then click connect again.

Sometimes my mobile switches from 5ghz to 2ghz so I've renamed my 5ghz to prevent it.
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Steroberts
Dabbler
Posts: 10
Registered: ‎01-04-2016

Re: New Fibre broadband gotten slower

My Xbox one gives accurate readings and it's sitting in the low 60s to 65 maybe usually now.
etdsaunders
Pro
Posts: 240
Thanks: 32
Fixes: 7
Registered: ‎21-02-2016

Re: New Fibre broadband gotten slower

Sounds like mobile is switching to 2ghz. I'm connected at 79mb and on 2ghz (using android) I get poor results.
http://www.speedtest.net/my-result/a/1874354625
Raspberry Pi enthusiast!
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Steroberts
Dabbler
Posts: 10
Registered: ‎01-04-2016

Re: New Fibre broadband gotten slower

Probably. Thanks. Ignoring the wireless question then,

How about the 63ish Meg down I'm getting on wired connection instead of 75 now? That's the issue I'm interested in really Smiley
Steroberts
Dabbler
Posts: 10
Registered: ‎01-04-2016

Re: New Fibre broadband gotten slower

Just more information, I checked today and my wifi is definitely 5ghz but only getting about 30meg on speed test. Whereas before it was getting 75.

Speed currently synced on router at 67meg.