New Fibre account trouble with Anroid Tablet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: New Fibre account trouble with Anroid Tablet
New Fibre account trouble with Anroid Tablet
10-11-2018 3:53 PM - edited 10-11-2018 3:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ever since upgrading 2 months ago to fibre our Kindle Fire (latest models - Oct and Nov 2018 - weve had it replaced) connection on the wifi is abismal. Not downloading books and irregular downloads on most other apps. The same tablet is OK in our local cafe and other public areas. It must therefore be our new router - perhaps not tested with Amazon Kindle Android wifi.
How do I fix?
Re: New Fibre account trouble with Anroid Tablet
10-11-2018 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you tried giving the 5Ghz WiFi band a different service id to the 2.4GHz band on the Plusnet Hub One?
See: https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840
Follow the instructions in posts 3 & 4 from @bill888
This has fixed similar issues in the past.
Re: New Fibre account trouble with Anroid Tablet
10-11-2018 5:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forums @cliffthetiff
There is a known issue with the latest Kindle Fire models and the Plusnet Hub One
The thread dealing with it (and many more issues on the Hub One) is at https://community.plus.net/t5/My-Router/Plusnet-Hub-One-Firmware-update/td-p/1569597
Re: New Fibre account trouble with Anroid Tablet
11-11-2018 5:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @cliffthetiff,
Thanks for your post.
On this occasion I'd 100% roll with what @SpendLessTime has to say in relation to the thread he's directed you to.
Hopefully we'll be able to force a firmware update through for you which should resolve the issue.
We're sincerely sorry for any inconvenience caused.
Re: New Fibre account trouble with Anroid Tablet
12-11-2018 11:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK OscaPapa.
will wait till wife gats home with herKindle. Meanwhile I am wading through previous fourum mailings, My head is begging to hurt.
Will inform on outcome.
Re: New Fibre account trouble with Anroid Tablet
12-11-2018 2:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks SpendLessTime,
I am trying to read the comments. I am on page 3 and my brain hurts.
I'll let you know any thing that happens.
Re: New Fibre account trouble with Anroid Tablet
12-11-2018 3:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OsakaPappa and SpendLessTime,
I have read all 101 posts. My problem is similar but not the same.
1/ Kindle in use is the latest HD8 (8th Gen) Oct 2018
2/ New HUB One as of 2 months ago 4.7.5.1.83.8.259
2/ Symptoms are a/ Lan connection OK to desktop
b/ WiFi to ASUS Laptop OK
c/ WiFi to Kindle, unable to download Amazon books and other download stopages
d/ Lots of
13:39:58, 12 Nov. | ath10: STA 00:fc:8b:ca:38:85 IEEE 802.11: Client associated |
13:39:58, 12 Nov. | ath10: STA 00:fc:8b:ca:38:85 IEEE 802.11: Client disassociated |
e/ moved Kindle over to 2.4G all OK so far. I'll leave for 24 hrs then revert to 5G to see what happens.
I hope this will be usefull to all (in the PlusNet office)
cliffthetiff
Re: New Fibre account trouble with Anroid Tablet
12-11-2018 4:01 PM - edited 12-11-2018 4:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To #mikelahey,
seems you have something there, Kindle working fine on 2.4G - still under test.
Could mean that something is wrong with router firmware though. Think PlusNet have been advised,
Thanks
Re: New Fibre account trouble with Anroid Tablet
12-11-2018 7:01 PM - edited 12-11-2018 7:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the update, a similar problem has been reported with the BT Homehub 5A after a firmware update.
Which isn't surprising considering they are the same hardware internally, just running slightly different firmware.
It looks like BT pushed out a configuration change to their Homehub 5A routers which fixed the issue.
This sounds very much like something @bobpullen may be able to investigate.
Although the update was back in 2015!
Re: New Fibre account trouble with Anroid Tablet
12-11-2018 7:20 PM - edited 12-11-2018 7:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Given the linked thread is so old, I'm fairly certain the issue being discussed there is unrelated. Whilst the Plusnet Hub One and BT HH5A builds aren't a million miles apart in terms of alignment, there's definitely not 3 years of separation between them
It's fairly easy for me to determine whether or not this issue with the latest Kindles is of the same ilk by extracting some logs from the affected router. It's true that the problem we've observed only affects the 5Ghz radio...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: New Fibre account trouble with Anroid Tablet
13-11-2018 2:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Dear bobpullen and all,
the problem seems to have gone away. ?
I am unsure as to what has happened and as a result of reading the aformentioned threads I am now more armed with the knowledge to monitor should the bad comms to our Kindle happen again.
Thanks everyone
Re: New Fibre account trouble with Anroid Tablet
13-11-2018 3:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@cliffthetiff, I did check your router logs and couldn't see any evidence of the known problem. There was a crash referenced that I'm not familiar with though, so definitely shout up if the issue resurfaces.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: New Fibre account trouble with Anroid Tablet