New Fibre User - Speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: New Fibre User - Speed
New Fibre User - Speed
05-09-2016 1:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi - Just connected new fibre router yesterday and connected ok with internet. But when I checked speed, it was 6.65mbps - on a 38mbps line. I 'spoke' with Joan this morning on on-line chat, and she said she adjusted the speed on my profile. I rebooted both the PC and the router (by turning it off), but no change to the line speed.
I cannot now get back onto live chat - just shuts me out after giving immediate 'sign-in' details
Re: New Fibre User - Speed
05-09-2016 1:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your fibre order hasn't completed yet, that's the reason you're not seeing a faster speed.
It's due for the 15th as that's the earliest date an engineer was available to make the change at your local cabinet, sorry this wasn't explained on live chat.
Re: New Fibre User - Speed
05-09-2016 1:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK Chris -thanks. I got an email on 30th Aug saying "your product change is now complete" - I thought that it meant that everything was complete!!
Re: New Fibre User - Speed
05-09-2016 1:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: New Fibre User - Speed