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New Fibre Installed - Up Faster, Down Same!

morgan349
Newbie
Posts: 2
Registered: ‎09-06-2015

New Fibre Installed - Up Faster, Down Same!

Hi
So very excited to join the fibre group!
Had my Fibre installation this morning. All went well according to the BT technician. Just ran a speed check and it seems that my upload has shot up from ~1MB/Sec to 16MB/Sec, but strangely my download speed still seems the same as it was under my previous broadband package (~14MB/Sec).
Is this a normal thing to see, I've looked trough the FAQs and it sounds like there will be some settling that will occur, but I would have expected the up and down to transition at the same time?
Could a helpful person please advise? Smiley
Many thanks
Mike
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New Fibre Installed - Up Faster, Down Same!

current line speed needs updating - try chat or phone
see my sig for link
morgan349
Newbie
Posts: 2
Registered: ‎09-06-2015

Re: New Fibre Installed - Up Faster, Down Same!

All sorted....usual great service from Plusnet. Thank you!
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: New Fibre Installed - Up Faster, Down Same!

Glad to see you got it sorted.
Let us know if there's anything else we can help with.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team