Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
New Fibre Installation Not Achieving Speed
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- New Fibre Installation Not Achieving Speed
New Fibre Installation Not Achieving Speed
20-02-2015 5:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey there, I am quite new to this so please be nice
I had fibre installed (72 down, 11 up) at my house the other day and I am not getting anywhere near the speed I should be.
I was wondering if someone could give some advice/look into this for me please?
At the moment I am getting 20 down and 18 up.
Thanks a lot,
RossDoughty
I had fibre installed (72 down, 11 up) at my house the other day and I am not getting anywhere near the speed I should be.
I was wondering if someone could give some advice/look into this for me please?
At the moment I am getting 20 down and 18 up.
Thanks a lot,
RossDoughty
Message 1 of 8
(1,135 Views)
7 REPLIES 7
Re: New Fibre Installation Not Achieving Speed
20-02-2015 9:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm just having a look at this now, can you let me know if the speeds you're seeing are wired or wireless?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 8
(665 Views)
Re: New Fibre Installation Not Achieving Speed
20-02-2015 9:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey there,
Thanks for the reply, these are both for wired and wireless.
Thanks for the reply, these are both for wired and wireless.
Message 3 of 8
(665 Views)
Re: New Fibre Installation Not Achieving Speed
20-02-2015 9:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your line is connected to the exchange at a much lower speed than I'd expect based on your estimates, it's currently in sync at 22Mbps. Can you run through the faults troubleshooter at https://faults.plus.net so we can get this reported.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 8
(665 Views)
Re: New Fibre Installation Not Achieving Speed
20-02-2015 9:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey thanks for that. I have submitted a report for it.
Any ideas why it would be in sync at a lower rate?
Any ideas why it would be in sync at a lower rate?
Message 5 of 8
(665 Views)
Re: New Fibre Installation Not Achieving Speed
20-02-2015 3:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 6 of 8
(665 Views)
Re: New Fibre Installation Not Achieving Speed
21-02-2015 8:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Oh no! I have accidentally closed the ticket thing, should I submit another fault or not?
Message 7 of 8
(665 Views)
Re: New Fibre Installation Not Achieving Speed
23-02-2015 9:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 8 of 8
(665 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- New Fibre Installation Not Achieving Speed